Customer Support Advisor – Onsite Tech Help in Newcastle

Concentrix; Newcastle upon Tyne; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Fortnightly pay

28 days holiday

Discount on Home Broadband

Mobile plan discounts for you and five

Discounted TV packages

PUREGYM discounts

Incentive prizes for top performers

Benefits and discounts with local and

Job summary

Concentrix is hiring a Customer Service Advisor for our Newcastle, Tyne and Wear onsite site. You will handle billing and technical queries, take payments, and guide customers through products to improve their experience.

The role requires strong English communication, flexibility to work shifts 8am–9pm, and at least six months of customer service experience. Training attendance is essential, with a comprehensive onboarding program and on-site parking.

Qualifications

• Minimum 6 months of continuous Customer Service experience.
• Excellent communication skills in English (spoken and written).
• Willingness to attend 100% of training sessions.
• Comfort with using multiple computer systems.

Responsibilities

• Assist customers with billing and technical queries.
• Take payments and resolve billing issues.
• Guide customers through products and features to maximise usage and satisfaction.
• Identify sales opportunities through lead generation.

Skills

English proficiency

Shift flexibility

Customer service experience

Training attendance

Computer literacy

Multisystem navigation

Interpersonal skills

Job description

Concentrix is hiring a Customer Service Advisor for our Newcastle, Tyne and Wear onsite site. You will handle billing and technical queries, take payments, and guide customers through products to improve their experience.

The role requires strong English communication, flexibility to work shifts 8am–9pm, and at least six months of customer service experience. Training attendance is essential, with a comprehensive onboarding program and on-site parking.