Caseload Care Specialist - Onsite Customer Advocate

Teleperformance Ltd; Gateshead; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days holiday

Lifestyle benefits programme

Refer & Earn Scheme

Mental health support

Life Assurance & Pension

Career development

Job summary

Teleperformance Ltd in Gateshead is seeking dedicated Contact Centre Agents for an onsite role. You will assess caseloads with empathy, manage evidence and work with agencies to support vulnerable customers, ensuring confidentiality and timely interventions.

Training: 11 days. Shifts: Full time 40 hours per week, Monday–Friday 08:00 to 18:00. You must be fully flexible to work these hours and pass BPSS checks.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple cases with empathy and confidentiality.
• A proactive, detail‑oriented approach to gathering evidence.

Responsibilities

• Confidently conduct conversations with claimants.
• Manage a designated caseload and track progress.
• Review information from multiple sources and exercise judgment.
• Ask relevant follow-up questions and gather evidence.
• Collaborate with teams and stakeholders to support delivery outcomes.

Skills

Customer service

Empathy

Communication

Time management

Job description

Teleperformance Ltd in Gateshead is seeking dedicated Contact Centre Agents for an onsite role. You will assess caseloads with empathy, manage evidence and work with agencies to support vulnerable customers, ensuring confidentiality and timely interventions.

Training: 11 days. Shifts: Full time 40 hours per week, Monday–Friday 08:00 to 18:00. You must be fully flexible to work these hours and pass BPSS checks.