Customer Service Advisor

Russell Tobin; Newcastle upon Tyne; On-site; GBP 19,000 - 23,000; Full time

Job summary

Russell Tobin is hiring a Customer Service Advisor on an onsite basis in Newcastle upon Tyne. The role covers 37.5 hours per week under a 6-month contract, with potential for permanent employment.

You will respond to inbound customer calls regarding personal loan accounts, handle enquiries professionally, and strive for first-time resolution while maintaining high service levels and accurate records.

Responsibilities

• Respond to inbound customer calls regarding personal loan accounts.
• Handle customer enquiries and requests accurately and professionally.
• Deliver a positive customer experience and aim for first-time resolution.
• Manage a high volume of calls while maintaining service quality standards.
• Update and maintain customer records accurately.
• Meet agreed service levels and key performance indicators (KPIs).
• Escalate complex issues to the Customer Service Supervisor when required.
• Ensure compliance with company processes and customer service standards.

Job description

Customer Service Advisor (5 days onsite)

Location: Newcastle upon Tyne, NE27 0BY

Contract Duration: 6 months, with potential for permanent employment

Working Hours: 37.5 hours per week

• Shifts are scheduled on rotational basis
• No Bank Holiday working required

Key Responsibilities

• Respond to inbound customer calls regarding personal loan accounts.
• Handle customer enquiries and requests accurately and professionally.
• Deliver a positive customer experience and aim for first-time resolution.
• Manage a high volume of calls while maintaining service quality standards.
• Update and maintain customer records accurately.
• Meet agreed service levels and key performance indicators (KPIs).
• Escalate complex issues to the Customer Service Supervisor when required.
• Ensure compliance with company processes and customer service standards.