Payment Support Advisor — Flexible Schedule & Growth

BT Group; United Kingdom; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer’s leave

Family Leave - equalised parentalleave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Job summary

BT Group in North Tyneside is seeking a Customer Service Advisor to join our EE Contact Centres team in Newcastle. The role is full-time and permanent, with a salary of £26,116 rising to £26,738 at 9 months in role.

The position focuses on supporting customers with billing queries, helping those in difficulty with payments, and delivering a personal, high-quality service. Flexible working options are available to fit life commitments.

Qualifications

• Excellent communication and empathy to support customers.
• Ability to stay calm and professional when handling challenging situations.
• Flexible to work various shifts and adapt to changing priorities.

Responsibilities

• Support and guide customers during billing queries.
• Assist customers who have fallen behind on their payments.
• Provide a brilliant, personal service in every interaction.
• Where applicable, enjoy flexible scheduling and occasional home working.

Job description

BT Group in North Tyneside is seeking a Customer Service Advisor to join our EE Contact Centres team in Newcastle. The role is full-time and permanent, with a salary of £26,116 rising to £26,738 at 9 months in role.

The position focuses on supporting customers with billing queries, helping those in difficulty with payments, and delivering a personal, high-quality service. Flexible working options are available to fit life commitments.