Customer Support Advisor- Polish Speaking

Concentrix; Greater London; A distancia; GBP 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holidays (28 days)

Refer a friend

Employee Assistance Program

PureGym Discount

ESPP

Pension scheme

Perks at Work

Descripción de la vacante

Concentrix is hiring a Customer Support Advisor to join the Primark team. You will help customers in English and Polish, handling orders, payments, product availability and changes while maintaining a cheerful, empathetic tone.

This remote, full-time role requires 40 hours per week on a rotational schedule from 8am to 12am, with a 20% uplift for late shifts. You’ll work from home with a reliable broadband connection and a distraction-free space.

Formación

• Excellent English and Polish verbal/written skills.
• Minimum of 6 months customer service experience.
• Fully flexible between 8am-12am (Mon-Sun).
• Must have broadband speed of 10 Mbps and a quiet home workspace.

Responsabilidades

• Engage with customers via social media and email in English and Polish.
• Handle inquiries such as missing orders, payment issues, product availability, and order changes/cancellations.

Conocimientos

English

Polish

Social media

Content moderation

Customer service

Descripción del empleo

Experience the power of a game-changing career.

Do you have a passion for fashion and retail, paired with a love for online shopping? Concentrix is on the lookout for enthusiastic individuals to become part of our Primark team as Customer Support Advisors.

Pay - Hourly rate of £12.75

Location - Remote role from the comfort of your own home!

Full time permanent position Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am Monday to Sunday (20% pay uplift from 10pm-12am).

In this role, you'll engage with customers via social media and email in English and Polish, handling a range of inquiries such as missing orders, payment issues, product availability, and order changes or cancellations. We are looking for someone who can maintain a friendly and cheerful demeanor, while also being empathetic, patient, and professional.

What s in it for you

• 28 days paid holidays.
• Refer a friend incentive.
• Employee Assist Program- a range of support and resources, accessed free.
• PUREGYM Discount & 0% joining fee.
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
• Pension Scheme.
• Perks at Work- employee savings scheme.

Concentrix is a great match if you have:

• Excellent English & Polish verbal/written skills.
• Social media or content moderation experience (desired)
• Minimum of 6 months customer service experience (mandatory)
• Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
• Have a minimum broadband speed of 10 Mbps and a private/ distraction free location when working from home.

Experience the best version of you!

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom s law, only applicants who are legally authorised to work in the UK will be considered for this position.