Customer Support Advisor

Brook Street; England; Remote; GBP 23,000 - 27,000; Full time

Job summary

A leading company in customer support is seeking Customer Support Advisors to provide exceptional service to customers in a remote setting. This position offers a competitive salary, bonus potential, and extensive benefits including annual leave, training, and health initiatives.

Benefits

33 days' annual leave

Discounted gym membership

Employee discounts

Pension scheme with employer contributions

Life assurance cover

Free annual protection plan

Career development opportunities

Regular incentives with prizes

Employee assistance programme

Travel loans and car leasing options

Qualifications

• 1 year's continuous customer service experience within the last 5 years.
• Strong customer service skills and a driven mindset.
• Experience working autonomously in a home-based position is advantageous.

Responsibilities

• As a Customer Support Advisor, handle customer inquiries and build rapport.
• Deal with billing queries, replacement options, and managing account details.
• Provide solutions to enhance customer satisfaction.

Skills

Customer Service

Communication

Problem Solving

Job description

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Minimum Requirements: 1 year's customer service experience within the last 3 years, complaints or resolutions experience is preferable.

Location: Remote, Mainland UK only

Competitive salary and bonus: £23,000 plus average bonus earning potential of £2,700 per annum.

Hours: 37.5 hours per week on a rotational shift pattern between the hours of 8am - 8pm, Monday to Sunday.

Start date: 30th September 2024

Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we're recruiting Customer Support Advisors in a role that offers a great work life balance , working from home with an engaging onboarding experience.

The role you'll do:

As a Customer Support Advisor in our busy Inbound department, you'll be the first point of contact for customers who call in with a variety of customer service enquiries. Day-to-day, you'll:

• Deal with billing queries, engineer queries, quotes for care plans, replacement options and customers changing account details.
• Build rapport with customers, get to know their individual needs and put their interests first
• Provide peace of mind by finding the right solution for every customer

How you'll be rewarded:

• 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
• Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
• Employee discounts - Access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers
• Target based bonuses/incentives - Each month you'll get the chance to earn some extra take home pay
• Health and Wellbeing - Discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy
• Pension scheme - Matched employer contributions up to 5% of basic salary
• Life assurance - Employer funded cover of 4x basic salary
• A free annual D&G protection plan - Access to discounted rates for family and friends too
• Incentives - Regular incentives with amazing prizes to be won
• Employee assistance programme - Free support and advice on relationships, physical and mental health, financial assistance and more
• And many more benefits - Including travel loans, car leasing and Cycle to Work and Salary Finance schemes

What else to expect:

• In a 4-week training programme (Mon - Fri: 09:00 - 17:30) you'll learn our systems, meet your new colleagues and learn what makes a great customer experience
• This department has rotational shift patterns based on a 37.5-hour contract, between the hours of 8am to 8pm Monday to Sunday. You would be working 2.5 full weekends on a 6-week rotational schedule.
• Working from home
• We'll provide all the equipment you need, but you must have broadband access

The experience and skills you need:

• 1 year's continuous customer service experience within the last 5 years, complaints or resolutions experience is preferable.
• A driven mindset with strong customer service skills and a love for hitting targets
• Experience of working autonomously or in a home-based position
• Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks