Customer Support Advisor ..

Virtual Bridges, Inc.; Swindon; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A well-established government client is seeking a Customer Support Advisor for a temporary contract in Swindon. This hybrid role provides an opportunity to deliver excellent service while being part of a dynamic and supportive team. With a focus on training and growth, you'll handle customer queries and improve service delivery, contributing significantly to public service.

Qualifications

• Passion for delivering excellent customer service.
• Ability to build rapport quickly.
• Accurate data entry skills.

Responsibilities

• Handling incoming customer calls and resolving queries.
• Delivering outstanding service via phone and email.
• Maintaining confidentiality and accurate record-keeping.

Skills

Customer service

Communication skills

Data entry

Attention to detail

Education

GCSE English and Maths (or equivalent)

Job description

2 weeks ago Be among the first 25 applicants

Temporary contract 4-6 weeks to FTC 6 months

Location: Swindon (Hybrid Working)

Pay Rate: £12.21 per hour

Hours: Full-Time, 37 hours per week

Working Pattern

• Initial 2-3 weeks full-time office-based training in Swindon
• Once trained: minimum 1 day per week in the office, remainder working from home
  
  

Brook Street are currently recruiting on behalf of a well-established government client for a Customer Support Advisor based in Swindon. This is an exciting opportunity to join a dynamic and supportive team making a real impact in public service delivery.

About The Role

As a Customer Support Advisor, you'll be the first point of contact for customers, providing excellent service and helping resolve queries efficiently. Working mainly on the phone, but also across other communication channels, you'll ensure each customer interaction is professional, empathetic, and accurate.

This is a hybrid role offering flexibility and a supportive team environment. You'll be joining a growing workforce where your contribution plays a vital role in improving the customer experience.

Key Responsibilities

• Handling incoming customer calls and resolving queries in line with policy and guidance
• Delivering outstanding customer service via phone and email
• Accurately entering and processing information within service level agreements
• Collaborating effectively with colleagues to meet team goals
• Identifying areas for service improvement
• Maintaining strict confidentiality and data security at all times
• Ensuring detailed and accurate record-keeping
  
  

Essential

Skills and Experience:

• A passion for delivering excellent customer service
• Strong communication skills and the ability to build rapport
• Accurate data entry and attention to detail
• GCSE English and Maths (or equivalent), or ability to work at this level
  
  

Desirable

• Previous experience in customer service, particularly telephone-based
• Ability to work under pressure and meet deadlines
• Experience in a shared services or customer-focused environment
• Knowledge of HR, Payroll, Finance, or Procurement
• Familiarity with internal systems such as Oracle
  
  

Please apply online

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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