Customer Support Advisor (Validations)

Hellios Information; Oxford; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading supplier information and risk management company, Hellios Information, is seeking a Customer Support Advisor to join their Validations Team. This full-time role involves validating information, assisting customers with their inquiries, and ensuring high-quality service delivery. With opportunities for career growth and a dynamic work environment, successful candidates will thrive in a detail-oriented and customer-focused setting.

Benefits

Performance-related bonus scheme

25 days holiday allowance plus bank holidays

Company pension contribution

Generous sickness schemes

Employee referral programme

Free car parking

Flexi Friday scheme

Paid professional training

Regular social activities & team events

Opportunity for career growth

Qualifications

• Experience in customer service environment preferred.
• Working knowledge of data management and analysis.
• Strong verbal and written communication skills.

Responsibilities

• Validate customer information with attention to detail.
• Engage in outbound calls to guide customers through validations.
• Maintain accurate customer records in the CRM system.

Skills

Communication

Attention to detail

Customer service

Data management

Process improvement

Education

Degree level education or equivalent

Tools

MS Office

Job description

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Location: Oxford OX2 9PH | Type: Full-time, Permanent (Blended Working)

Description

Join Hellios, a leading supplier information and risk management company operating within finance and defence industries. Since our inception in 2012, we've expanded globally, fostering strong client relationships and delivering high-quality services. We are dedicated to fortifying supply chains and upholding industry standards.

We are seeking a Customer Support Advisor to join our dynamic Validations Team, dedicated to ensuring exceptional customer service and accurate validation processes. This role involves guiding customers through validations, maintaining records, and offering first-line support.

Key Responsibilities

• Validate information received from online questionnaires with close attention to detail, and with reference to standard processes, guidelines, and procedures.
• Verifying various financial documentation, certifications, and insurance policies, making sure that it is accurate, reliable, and coherent with company records and policies.
• Making 10-15 outbound calls a day to help guide customers through validation queries.
• Engage with customers, providing guidance during validation processes via outbound calls.
• Maintain accurate customer records using our CRM system.
• Provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online questionnaire required by our buyer customers.
• Offer clear information on completing online questionnaires required by our buyer customers.
• Assist with subscription fee inquiries and payments.
• Actively participate in team meetings and consistently exceed call rate targets.
  
  

Requirements

Ideally, you'll have:

• Previous experience in a customer service environment
• Working knowledge of data management and data analysis
• Demonstrated track record in process improvement and meeting targets.
• Strong verbal and written communication skills.
• Education to degree level or equivalent (preferable).
• Good knowledge of MS Office applications.
• Articulate with a confident telephone manner.
• Ability to adapt in a growing business environment.
  
  

Benefits

• Performance-related bonus scheme (up to 10% of base salary).
• Blended work environment.
• 25 days holiday allowance plus bank holidays.
• Company pension contribution.
• Generous sickness schemes.
• Employee referral programme.
• Free car parking.
• Flexi Friday scheme.
• Paid professional training.
• Regular social activities & team events.
• Opportunity for career growth in a dynamic industry.
  
  

About Hellios

Hellios, established in 2012, has expanded to over 90 employees across multiple countries. We prioritise delivering top-tier services and nurturing client relationships. Visit our website to explore our culture and values.

Apply Now

Join a vibrant, growing company where dedication to exceptional customer service is valued. Apply today to be part of our mission to fortify supply chains and uphold industry standards. If you're passionate about customer service and seek a rewarding career, apply now to join our team at Hellios!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Information Services

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