Retailer & Customer Services Advisor

Severn Trent; Coventry; On-site; GBP 21,000 - 33,000; Full time

Job summary

Join a leading company in the utilities sector as a Retailer & Customer Services Advisor. In this role, you will be part of a dedicated team providing exceptional service to customers while developing your skills in a fast-paced environment. With a competitive salary, annual bonuses, and various perks, Severn Trent offers a supportive framework for your career growth.

Benefits

Annual bonus of up to £1,500

33 days leave per year

Flexible benefits scheme

Leading pension scheme

Free parking on-site

Income protection scheme

Volunteering days

Qualifications

• Experience in customer-focused roles (retail, hospitality, or sales).
• Ability to work in a fast-paced environment.
• Positive attitude and willingness to learn.

Responsibilities

• Provide exceptional service to retailers and customers.
• Resolve customer queries efficiently via phone and email.
• Contribute to continuous improvement in customer service processes.

Skills

Customer Focus

Organizational Skills

Verbal Communication

Written Communication

Job description

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Business Unit : Customer Solutions

Division : CS CC Customer Performance

Pay Grade Level : Level 1 - Administrator /Advisor

Post end date : 26-June-25

Salary Range : £21,616.55 to £32,424.83

Role Type : Full Time Contract

Secondment length : NA

Recruiter : Daniel McCormack

Manager Name : Philip Blyth

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.

Our Customer Service Advisor role sits at the heart of this value with the opportunity to really make a difference to our customers.

EVERYTHING YOU NEED TO KNOW

We're now looking to recruit Customer Service Advisors to join our amazing wholesale market unit team at our Head Office in Coventry.

Where you will be working 37 hours per week between 8am-4pm Monday to Friday

Do you have a strong, customer focused mindset and the ability to work in a team? Or perhaps you’re an organised individual with great written and verbal skills?

Well, if you are, read on.

What You’ll Bring To The Role

We have exciting new roles within our ever changing and growing specialist back-office function.

As a Customer Service Advisor, you'll provide a consistent and exceptional service to our retailers and NHH customers.

This will include ensuring that positive retailer and customer outcomes are at the heart of everything we do. You will ensure that we deliver the right solution for every customer following their first contact, as well as supporting them when things don’t go so well.

Accuracy and efficiency are key attributes of this role ensuring a right first-time mindset, the role holder will also ensure that they contribute to the continuous improvement of our policies, procedures, and data management strategy.

In this role you will undertake all aspects of Wholesale Market Unit activities that contribute to an exceptional retailer and customer service experience.

Your tasks will vary, as will your means of contacting customers whether this be through voice or email, it is imperative that it is done promptly and properly.

We want someone who’s keen to make a positive difference to our customers. Your character, positivity and a caring attitude are the things we’re looking for. It’s great if you have some kind of customer focused experience such as retail, hospitality, sales or similar. But even if you haven’t, we can help you with this.

It’s a fast-paced environment so you’ll need to be comfortable in resolving one query and then moving quickly onto the next.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.

What’s In It For You

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too.

We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With That In Mind, Here Are Just Some Of Our Favourite's Perks That You’ll Get Being Part Of The Seven Trent Family

• A great salary of £26,525.63 - £27,847.21 with a pay review each year!
• Annual company bonus of up to £1,500
• 33 days leave per year - that’s 25 days annual leave and another 8 days to use in lieu for any bank holidays worked. You can also buy another 5 days holiday per year on top of this.
• Flexible benefits scheme including discounted goods and services. This includes things from cinema tickets, shopping, restaurant vouchers holidays etc.
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Free parking on-site
• Income protection covering half salary for up to five years if you are unable to work
• Severn Trent shares scheme, offering the opportunity to purchase discounted shares
• Family friendly policies
• Two volunteering days per year
• Life insurance of 6 times salary
• Income protection covering half salary for up to five years if you become unable to work
• Accident insurance
  
  

And when it comes to your health, we’ve recently launched a new 'health fund' to help contribute to private medical treatment for those struggling to get treatment on the NHS. Plus, we’ll also look after your wellbeing with our free physio, mental health counselling and virtual GP service.

What’s Next

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.

And if your curiosity has peaked and you're wanting to find out even more, search on social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Utilities

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