Customer Support Advisor - 18 Months Fixed Term

Barnet Council; London; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Barnet Council is seeking a Customer Support Advisor for an 18-month fixed-term position. This role is pivotal in assisting vulnerable residents as the council transitions to more digital services. Candidates should possess strong communication skills and a dedication to customer service excellence, enhancing community well-being through support initiatives. Join a team focused on empathetic engagement and community service.

Benefits

31 days annual leave, plus public and bank holidays

Access to the Local Government Pension Scheme

Work-life balance options including hybrid working

Lifestyle discounts from major retailers

Broad payroll benefits such as cycle to work

Excellent training and development opportunities

Employee well-being training programs

Qualifications

• Empathetic and holistic support for residents.
• Strong communication skills are essential.
• Ability to work collaboratively as a team.

Responsibilities

• Provide support to vulnerable residents using digital tools.
• Ensure customer service excellence and maintain relationships.
• Conduct needs assessments for residents to connect with services.

Skills

Communication

Customer Service

Teamwork

Job description

Customer Support Advisor - 18 Months Fixed Term

Join to apply for the Customer Support Advisor - 18 Months Fixed Term role at Barnet Council

Customer Support Advisor - 18 Months Fixed Term

Join to apply for the Customer Support Advisor - 18 Months Fixed Term role at Barnet Council

About Barnet Council

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centers, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

Job Description

About Barnet Council

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centers, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

About The Role

Join Barnet’s Customer Support Team where you will have the opportunity to be part of an exciting change programme that is shaping the future of customer support for our most vulnerable residents as we transition to an increasingly digital council.

As a Customer Support Advisor, you will play a crucial role in providing empathetic and holistic support to our residents, seamlessly integrating personal interactions with digital tools. We are looking for individuals who can use strong communication skills and a team-oriented mindset to put our residents at the heart of everything they do. If you are passionate about making a difference in the community, we would love to hear from you. Apply now to join Barnet’s Customer Support Team.

Please click here to download the Job description for this role - if you are having difficulty downloading the JD, please email [e-mail] to request it.

About You

You will be a team player working closely with other advisors in ensuring that our customer services remain inclusive to all.

You will ensure that customer service excellence is at the forefront of all your delivery activities with a drive to maintain positive working relationships with customers and partners. We want advisors to use their communication skills and awareness to create a trusted space with residents where they can identify their needs, through a seamless assessment, and connect them with the support they require whether this is handholding, resolving issues or connecting them with a Lead Advisor.

What We Offer

• 31 days annual leave, plus public and bank holidays
• Access to the Local Government Pension Scheme , which provides a valuable guaranteed income in your retirement together with security for your dependents
• Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
• A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
• Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
• Excellent training and development opportunities
• Employee well- being training programs including confidential employee assistance
  
  
  

How To Apply

Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact [e-mail]

Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures.

To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and remote working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.

Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.

Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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