Customer Support Advisor

Hillcrestestates; Bristol; On-site; GBP 24,000; Full time

Job summary

A growing estate management company in Bristol seeks a Customer Support Advisor to manage day-to-day office operations and client interactions. The ideal candidate will possess strong customer service skills, attention to detail, and proficiency in Microsoft Office. This full-time position offers a competitive salary and various benefits, emphasizing work-life balance and personal development opportunities.

Benefits

24 days annual leave

Discounts on shopping via Perkbox

Employee Assistance Programme

Hybrid and flexible work opportunities

Financial support for personal development

Career growth opportunities

Recognition incentives

Cycle to Work scheme

Employee Referral Scheme

Qualifications

• Experience in customer service or administrative roles required.
• Good IT skills, knowledge of Microsoft Office essential.
• Excellent attention to detail and organizational skills necessary.

Responsibilities

• Manage client queries and handle phone calls professionally.
• Maintain accurate records and assist with office maintenance.
• Support the accounts team and manage petty cash.

Skills

Customer service experience

Strong communication skills

IT skills

Attention to detail

Organizational skills

Tools

Microsoft Office

Job description

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Position: Customer Support Advisor at Hillcrest Estate Management

Location: 174 Whiteladies Road, Clifton, Bristol BS8 2XU

Working Hours: Mon-Thurs 9.00-17.30, Fri 9.00-16.00

Salary: £23,700 per annum

About Hillcrest Estate Management

Hillcrest Estate Management, founded in 1985 by Arthur G.W. Jenner, is a respected entity in the Residential Block Management sector, with offices in Bristol. With over 40 years of industry experience, we stand as one of the most established firms in the field. Hillcrest's exclusive focus on Leasehold Management underscores our dedication to providing specialised expertise in this area.

Hillcrest is part of the Trinity Property Group, an Odevo Group Company.

Benefits

We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits:

• 24 days annual leave for work-life balance.
• Discounts on shopping and services through Perkbox.
• Employee Assistance Programme for confidential support.
• Hybrid and flexible work opportunities.
• Financial support for personal development.
• Opportunities for career growth.
• Recognition incentives.
• Cycle to Work scheme for a healthy lifestyle.
• Employee Referral Scheme for potential bonuses.
  
  

Job Description

The Customer Support Advisor is responsible for the day to day running of the Hillcrest office and being the first point of contact for our clients. Key responsibilities and tasks include:

• Answering phone calls and handling client queries professionally
• Managing client keys, key logs, and processing payments for fobs and keys
• Maintaining accurate leaseholder records and updating databases (Propman)
• Assisting with office maintenance, including coordinating annual servicing and inspections
• Handling petty cash and ordering office supplies
• Scanning invoices, managing queries, and supporting the accounts team
• Supporting the maintenance team with administrative tasks
• Opening and distributing daily post
  
  

Qualifications And Skills

Candidates for this position should have the following skills and qualifications:

• Experience in customer service or administrative roles
• Strong communication skills, both written and verbal
• Good IT skills, with knowledge of Microsoft Office (Word, Excel, Outlook)
• Excellent attention to detail and organisational skills
• Ability to manage multiple tasks efficiently
  
  

Application Process

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

For further information, or to explore more opportunities, you can visit Hillcrest Estates Management on LinkedIn or our website . If you have questions or would like more details, you can contact our recruitment team at 020 7702 0701, quoting the reference number .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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