Customer Support Advisor

LKQ Corporation; South Cambridgeshire; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the automotive sector is seeking a Customer Support Advisor to enhance customer interactions and drive sales. The role involves directly assisting customers via various communication channels and maintaining strong relationships with key clients. Competitive compensation, career growth opportunities, and a supportive work environment are offered.

Benefits

Competitive Salary

Enhanced Annual Leave

Exciting Career Growth

Pension Contributions

Life Assurance

Employee Assistance Programme

Gym Discounts

Healthcare Perks

Cycle to Work Scheme

Staff Discounts

Qualifications

• Entry level with emphasis on meeting sales and managing relationships.
• Strong negotiation and relationship management skills are essential.

Responsibilities

• Interact with customers to increase sales and elevate their experience.
• Manage key accounts and maintain long-term customer relationships.
• Provide in-depth product knowledge to assist customers.

Skills

Meeting Sales Goals

Negotiation

Account Management

Sales Planning

Build Relationships

Manage Processes

Job description

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Job Overview

In this role, you will interact directly with customers via emails, phone calls, and in-person contact to answer questions, provide guidance, increase sales, and elevate their experience with our company. You’ll be expected to keep up to date with all the latest products and promotions to maximise sales opportunities, you’ll also be required manage key accounts, actively maintain relationships, and obtain new clients.

Job Overview

In this role, you will interact directly with customers via emails, phone calls, and in-person contact to answer questions, provide guidance, increase sales, and elevate their experience with our company. You’ll be expected to keep up to date with all the latest products and promotions to maximise sales opportunities, you’ll also be required manage key accounts, actively maintain relationships, and obtain new clients.

What We Offer

• Competitive Salary – We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave – Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
• Pension Contributions – We invest in your future with our contributory pension scheme.
• Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
  
  

Key Responsibilities

• Assists Line Manager with any other tasks that work towards the future development of LKQ Leisure & Marine.
• Responsible for obtaining and actively maintaining relationships with long term key customers by comprehending their requirements, whilst playing an integral part in generating new sales that will turn into long-lasting relationships.
• Carries out tasks inside an office environment that work towards achieving sales targets and goals, including customer visits.
• Maintain in-depth product knowledge to provide customers with the best, most accurate information possible.
• Work closely with the Sales and Customer Service teams, along with other departments, and demonstrate excellent teamwork, problem solving skills and innovation to help us deliver a world class customer service offering.
• Represent our Company at Trade Exhibitions and Shows.
  
  

Skills And Experience

• Meeting Sales Goals
• Negotiation
• Account Management
• Sales Planning
• Build Relationships
• Manage Processes
  
  

Why Work for LKQ

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automotive

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