Customer Support Advisor

Concentrix; Newcastle upon Tyne; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Fortnightly pay

28 days holiday

Broadband discount

Mobile discounts

TV package discount

Gym discount

Incentive prizes

Employee discounts

Healthcare cover

Onsite parking

Job summary

Concentrix in Newcastle upon Tyne is hiring a Customer Support Advisor to join the onsite team. You will handle billing and technical queries, assist customers with payments, and guide them through products and features. The role focuses on delivering service excellence and achieving satisfaction targets.

You will work shifts 8am–9pm across Monday to Sunday, with a 40-hour permanent contract and a comprehensive benefits package. Training is provided to ensure success.

Qualifications

• Proficient in English (oral and written).
• Flexible to work shifts between 8am–9pm, Monday to Sunday.
• Minimum of 6 months of continuous Customer Service experience.
• Able to attend 100% training attendance.
• Proficient computer literacy and ability to navigate multiple systems.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist customers with bills and technical queries, including payments and billing issues.
• Explain products or features and how to optimize usage.
• Identify sales opportunities through lead generation.
• Provide service excellence as the first point of contact.
• Maintain or improve customer experience.

Skills

Customer service

Effective communication

English proficiency

Multi-system navigation

Shift flexibility

Empathy

Job description

Job Title

Customer Support Advisor

Job Description

We’re expanding our Customer Service team at Concentrix and we’re on the hunt for team players, and go-getters to join us at our buzzing Newcastle Upon Tyne Site!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

As a Customer Service Advisor on our team, no day is the same. You’ll have the opportunity to diversify your experience in the industry by dealing with, diagnosing and solving a range of issues and queries from our customers.

Supporting customers with their bills and technical queries, such as taking payments, billing issues and queries regarding their service, service support and guiding customers through products or features and how to optimize their use, achieving and exceeding sales, productivity and customer satisfaction targets, as well as identifying sales opportunities through lead generation. As the first point of contact, you’ll dive into engaging, diverse conversations with customers to understand their goals, challenges, and needs and positively guide them through service excellence.

To succeed, you’ll need to be an excellent communicator who can hear what is not being said and proactively offer solutions with empathy. We want people eager to learn and quick on the uptake. Overall your main priority will be to maintain or improve an excellent customer experience.

Career growth and personal development

This full time, onsite position is a great opportunity to expand your career and experience the power of what’s next while developing "friends for life" at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Your Qualifications

• Are proficient in English (oral and written)
• Are flexible to work shifts between, 8am - 9pm from Monday to Sunday
• Have a minimum of 6 months of continuous Customer Service experience
• Can commit to 100% training attendance to ensure you are fully prepared for your role.
• Embrace technology and have proficient computer literacy skills
• Have the ability to speedily navigate multiple systems effectively
• Have excellent interpersonal and communication skills

What’s In It For You

• An hourly rate of £12.75 (£26,520 per year)
• Fortnightly Pay
• 40 Hour, permanent contract with 28 days paid holiday per year
• Discount on your Home Broadband
• Mobile phone plan discounts for you plus FIVE people of your choice!
• Discounted TV packages
• Fantastic discount at PUREGYM
• Amazing regular incentive prizes for top performers
• Benefits and discounts with local and national suppliers
• Refer a Friend incentive earning up to £600 per successful referral PLUS additional incentives monthly!
• Free healthcare cover for you and your dependents with pension (after one year)
• Onsite car parking

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorized to work in the UK will be considered for this position.