Customer Support Administrator | Team‑Oriented & Growth‑Focused

Celnor; North East; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Performance bonus

Free on-site parking

Health and wellbeing programme

Life insurance (2x salary)

Referral bonus of £1,000

Sick pay and enhanced maternity & p, p

Christmas shutdown

Job summary

Chemtech Environmental is seeking a Customer Support Administrator in County Durham to join the Administration department. The role involves handling customer inquiries, providing proactive support, and coordinating orders with internal teams. Expect a structured environment with clear processes and a focus on accuracy.

The position requires strong communication, high organisation and solid IT skills, with a Monday–Friday schedule and a salary around £25,000 per year.

Qualifications

• Previous experience in customer service, administration or a customer support role.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• Ability to manage multiple tasks and prioritise workloads.
• A positive, proactive and solutions-focused attitude.

Responsibilities

• Act as a first point of contact for customer enquiries via telephone and email.
• Provide professional, friendly and efficient customer support.
• Process customer requests and maintain accurate records.
• Liaise with internal departments, including laboratory and operational teams, to provide customers with timely updates.
• Support the coordination of customer orders, documentation and general administration.
• Respond to queries and resolve issues promptly, escalating where appropriate.
• Maintain and update internal systems and databases.
• Ensure all documentation is completed accurately and within required timescales.
• Support the wider team with general administrative duties.

Skills

Customer service

Administration

Microsoft Office

Communication

Tools

Databases

Job description

Chemtech Environmental is seeking a Customer Support Administrator in County Durham to join the Administration department. The role involves handling customer inquiries, providing proactive support, and coordinating orders with internal teams. Expect a structured environment with clear processes and a focus on accuracy.

The position requires strong communication, high organisation and solid IT skills, with a Monday–Friday schedule and a salary around £25,000 per year.