Operations Assistant

Maintech Recruitment Ltd; Barton-under-Needwood; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Competitive salary (£27k–£32k)

Early finish 4pm

Training and development

Career progression

Collaborative team

Job summary

Maintech Recruitment is seeking an organised Operations Assistant to join a growing environmental engineering business in the UK. You will be at the centre of customer operations, coordinating enquiries, orders, deliveries and supplier interactions, while supporting multiple teams.

The role emphasises organisation, adaptability and hands-on problem solving. The position offers full-time office hours (8am–4pm) with training and development supported, and opportunities for progression as the

Qualifications

• Experience in administration or customer service preferred
• Strong organisation and multitasking skills
• Confident communicator with customers and suppliers
• Willingness to learn new business systems including AI tools
• Calm under pressure and team-oriented

Responsibilities

• Handle incoming customer enquiries by phone and email, resolving them or routing to the right person
• Prepare and issue customer quotations, following up to track opportunities
• Process customer orders and raise purchase orders, liaising with suppliers
• Arrange transport, couriers and logistics for deliveries and incoming goods
• Keep the CRM and other systems accurate and up to date
• Follow up with customers after delivery and support warehouse/technical teams

Skills

Organised

Attention to detail

Clear communicator

IT savvy

Adaptable team player

Tools

CRM systems

AI tools

Job description

Location; Barton under Needwood

We are working with an award-winning environmental engineering business that provides water management and water treatment solutions to contractors, developers and utilities across the UK. They have a strong focus on sustainability, practical problem solving and reducing carbon impact on site.

As Operations Assistant, you will sit at the centre of the customer operations function, working closely with the operations, compliance, warehouse and technical teams to keep enquiries, orders and deliveries moving smoothly. No two days will be the same, as you will switch between customers, suppliers and internal colleagues.

This role would suit an organised and adaptable administrator or coordinator who wants to broaden their experience in a business where they can grow. You do not need experience in every area, as attitude and organisation matter far more than ticking every box.

Responsibilities of an Operations Assistant:

• Handle incoming customer enquiries by phone and email, resolving them or routing them to the right person


• Prepare and issue customer quotations, following up to keep track of open opportunities


• Process customer orders and raise Purchase Orders, liaising with suppliers where needed


• Arrange transport, couriers and logistics for customer deliveries and incoming goods


• Keep the CRM, ordering and other business systems accurate and up to date


• Follow up with customers after delivery and support the warehouse and technical teams with day-to-day admin and problem solving

Skills & Qualifications of an Operations Assistant:

• Experience in an administration, customer service, sales support or coordination role would be beneficial


• Highly organised with good attention to detail and the ability to juggle several tasks at once


• Clear, confident communicator who is comfortable dealing with customers, suppliers and colleagues


• IT savvy and happy learning new business systems, including using AI tools day to day


• Calm and practical when things get busy, taking ownership of tasks through to completion


• Adaptable team player who enjoys variety and working across different areas of a business

Benefits of an Operations Assistant:

• £27,000 – £32,000 basic salary


• Full-time, office-based hours of 8am – 4pm, giving you an early finish every day


• Training and support to develop your skills and confidence


• Genuine progression, with the chance to take on greater responsibility as the company grows


• A varied role where you can see the impact of your work right across the business


• A calm, friendly working environment within a small, close-knit team

Maintech Recruitment are an equal opportunities agency and welcome applications from all suitably qualified persons regardless of sex, religion, belief, political opinion, race, age, sexual orientation, marital status or disability.

Please note by applying for this role your data will be processed and stored in line with our privacy policy, full details of which are held on our website, and a copy can be provided if you wish.