Customer Support Admin

Celnor Group; North East; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Performance bonus

Free on-site parking

Health and wellbeing programme

Life insurance (2x salary)

Referral bonus of £1,000

Sick pay and enhanced maternity & p&#x

Christmas shutdown

Job summary

Chemtech Environmental is seeking a Customer Support Administrator to join the Administration team in County Durham. The role focuses on delivering friendly, proactive customer service and efficient administration to support ongoing projects.

You will handle inquiries, process requests, and liaise with laboratories and operations to keep customers informed. Practical, detail‑oriented and team‑minded candidates are encouraged to apply.

Qualifications

• Previous experience in customer service, administration or a customer support role.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• The ability to manage multiple tasks and prioritise workloads.
• A positive, proactive and solutions-focused attitude.
• The confidence to communicate with customers and colleagues at all levels.
• A team-oriented approach with the ability to work independently.
• Experience within a laboratory, environmental services or technical environment would be advantageous, but is not essential.

Responsibilities

• Act as a first point of contact for customer enquiries via telephone and email.
• Provide professional, friendly and efficient customer support.
• Process customer requests and maintain accurate records.
• Liaise with internal departments, including laboratory and operational teams, to provide customers with timely updates.
• Support the coordination of customer orders, documentation and general administration.
• Respond to queries and resolve issues promptly, escalating where appropriate.
• Maintain and update internal systems and databases.
• Ensure all documentation is completed accurately and within required timescales.
• Support the wider team with general administrative duties.

Job description

Customer Support Admin

Department: Administration

Employment Type: Full Time

Location: County Durham

Compensation: £25,000 / year

Description

Customer Support Administrator

Chemtech Environmental

Working Hours: Monday to Friday, 10:00am – 6:00pm

Who we are

At Chemtech Environmental, we like to think of ourselves as an extension of your team — the kind that adds value without adding hassle (and yes, the sample containers are free). We keep things simple, personal and practical, offering tailored solutions and responsive support through our network of regional laboratories. With years of industry experience behind us, we help clients get the answers they need, make smart decisions and keep projects moving — all while sweating the small stuff so they don’t have to.

We're filthy and we're proud of it

Part of the Celnor Group

Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment. While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.

Job detail

We are looking for an organised, proactive and customer focused Customer Support Administrator to join our team. This is a fantastic opportunity for someone who enjoys working in a busy environment, has excellent communication skills and takes pride in delivering outstanding customer service.

What you will do

• Act as a first point of contact for customer enquiries via telephone and email.
• Provide professional, friendly and efficient customer support.
• Process customer requests and maintain accurate records.
• Liaise with internal departments, including laboratory and operational teams, to provide customers with timely updates.
• Support the coordination of customer orders, documentation and general administration.
• Respond to queries and resolve issues promptly, escalating where appropriate.
• Maintain and update internal systems and databases.
• Ensure all documentation is completed accurately and within required timescales.
• Support the wider team with general administrative duties.

Who you are

• Previous experience in customer service, administration or a customer support role.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• The ability to manage multiple tasks and prioritise workloads.
• A positive, proactive and solutions-focused attitude.
• The confidence to communicate with customers and colleagues at all levels.
• A team-oriented approach with the ability to work independently.
• Experience within a laboratory, environmental services or technical environment would be advantageous, but is not essential.

Join us

You’ll be joining a business where your contribution matters and where professionalism, integrity and teamwork are genuinely valued. As part of the wider Celnor Group, you’ll benefit from group-wide investment, shared expertise and opportunities to develop your career as the organisation continues to grow.

Benefits

• 25 days annual leave plus bank holidays — and it increases the longer you stick around.
• Performance bonus- win together, celebrate together.
• Free on-site parking, because the only thing you should be hunting for at work is results, not a parking space.
• Health and wellbeing programme to help keep both mind and body in good working order.
• Life insurance (2x salary) for a little extra peace of mind.
• Referral bonus of £1,000 if you bring great people into the team.
• Sick pay and enhanced maternity & paternity pay to support you when life happens.
• Christmas shutdown, giving you proper time to switch off, relax and enjoy the festive season.

Important information

Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary. We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.