Customer Support Administrator | Proactive Admin & Liaison

Celnor Group; North East; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Performance bonus

Free on-site parking

Health and wellbeing programme

Life insurance (2x salary)

Referral bonus of £1,000

Sick pay and enhanced maternity & p&#x

Christmas shutdown

Job summary

Chemtech Environmental is seeking a Customer Support Administrator to join the Administration team in County Durham. The role focuses on delivering friendly, proactive customer service and efficient administration to support ongoing projects.

You will handle inquiries, process requests, and liaise with laboratories and operations to keep customers informed. Practical, detail‑oriented and team‑minded candidates are encouraged to apply.

Qualifications

• Previous experience in customer service, administration or a customer support role.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• The ability to manage multiple tasks and prioritise workloads.
• A positive, proactive and solutions-focused attitude.
• The confidence to communicate with customers and colleagues at all levels.
• A team-oriented approach with the ability to work independently.
• Experience within a laboratory, environmental services or technical environment would be advantageous, but is not essential.

Responsibilities

• Act as a first point of contact for customer enquiries via telephone and email.
• Provide professional, friendly and efficient customer support.
• Process customer requests and maintain accurate records.
• Liaise with internal departments, including laboratory and operational teams, to provide customers with timely updates.
• Support the coordination of customer orders, documentation and general administration.
• Respond to queries and resolve issues promptly, escalating where appropriate.
• Maintain and update internal systems and databases.
• Ensure all documentation is completed accurately and within required timescales.
• Support the wider team with general administrative duties.

Job description

Chemtech Environmental is seeking a Customer Support Administrator to join the Administration team in County Durham. The role focuses on delivering friendly, proactive customer service and efficient administration to support ongoing projects.

You will handle inquiries, process requests, and liaise with laboratories and operations to keep customers informed. Practical, detail‑oriented and team‑minded candidates are encouraged to apply.