Customer Support Administrator – Maxpack Group Ltd

School Result; Shrewsbury; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading logistics company is seeking a detail-oriented Customer Support Administrator to join its team in Shrewsbury. In this full-time permanent role, you will be responsible for providing exceptional customer service, managing inquiries, and processing orders. The ideal candidate will possess proven experience in customer support or sales administration. This position involves collaborating with various departments and maintaining data integrity. Join a dynamic team and contribute to service excellence in a fast-paced environment.

Qualifications

• Proven experience in customer support, sales administration, or order management.

Responsibilities

• Act as first point of contact for inbound customer calls and emails.
• Handle enquiries and allocate to relevant departments/persons.
• Process customer orders, ensuring accuracy in files, stock availability, and pricing.
• Monitor and manage the Sales Inbox to ensure enquiries and orders are handled within target timeframes.

Skills

Customer support experience

Sales administration

Job description

Customer Support Administrator – Maxpack Group Ltd

Maxpack Group Ltd is seeking a detail-oriented and professionalCustomer Support Administrator to join its team in Shrewsbury. This full-time permanent role offers the opportunity to deliver responsive, accurate, and friendly service to customers, ensuring seamless order processing and communication across departments.

• Job Title: Customer Support Administrator
• Company: Maxpack Group Ltd
• Location: Oxon Park, Shrewsbury SY3 5HJ
• Contract Type: Full-Time, Permanent
• Department: Customer Support

Role Overview

The Customer Support Administrator will be the first point of contact for inbound customer calls and emails, handling enquiries, processing orders, and maintaining data integrity. The role supports service KPIs related to order entry, brand delivery performance, and inbox management, working closely with the Customer Support Manager and other departments to ensure smooth service delivery.

Key Responsibilities

• Act as first point of contact for inbound customer calls and emails
• Handle enquiries and allocate to relevant departments/persons
• Process customer orders, ensuring accuracy in files, stock availability, and pricing
• Support Brand OTIF (On Time In Full) by maintaining accuracy in data and communication
• Monitor and manage the Sales Inbox to ensure enquiries and orders are handled within target timeframes
• Escalate issues or potential delays to the Customer Support Manager
• Communicate effectively with Customer Account Managers, Category Sales, and Operations to resolve queries
• Maintain accurate daily records of inbound calls, lines entered, and sales keyed
• Customer Responsiveness – inbound calls, inbox management
• Order Accuracy
• Service Reliability – Brand OTIF
• Data Integrity

Required Skills and Attributes

• Proven experience in customer support, sales administration, or order