Customer Support & Order Processing Specialist

School Result; Shrewsbury; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading logistics company is seeking a detail-oriented Customer Support Administrator to join its team in Shrewsbury. In this full-time permanent role, you will be responsible for providing exceptional customer service, managing inquiries, and processing orders. The ideal candidate will possess proven experience in customer support or sales administration. This position involves collaborating with various departments and maintaining data integrity. Join a dynamic team and contribute to service excellence in a fast-paced environment.

Qualifications

• Proven experience in customer support, sales administration, or order management.

Responsibilities

• Act as first point of contact for inbound customer calls and emails.
• Handle enquiries and allocate to relevant departments/persons.
• Process customer orders, ensuring accuracy in files, stock availability, and pricing.
• Monitor and manage the Sales Inbox to ensure enquiries and orders are handled within target timeframes.

Skills

Customer support experience

Sales administration

Job description

A leading logistics company is seeking a detail-oriented Customer Support Administrator to join its team in Shrewsbury. In this full-time permanent role, you will be responsible for providing exceptional customer service, managing inquiries, and processing orders. The ideal candidate will possess proven experience in customer support or sales administration. This position involves collaborating with various departments and maintaining data integrity. Join a dynamic team and contribute to service excellence in a fast-paced environment.