Customer Support Administrator - Income Team

QA Higher Education I.T. Conference 2018; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading higher education provider in London is seeking a Customer Support Administrator for their Income Team. The role involves assisting students with tuition payments and managing financial queries in a busy environment. Ideal candidates will be customer-focused, possess strong IT skills, and have a methodical approach to their work. This position offers opportunities for professional development within a supportive team.

Benefits

Continuous learning and development opportunities

Qualifications

• Customer-focused with good IT skills.
• Strong literacy and numeracy skills required.
• Methodical approach and attention to detail essential.

Responsibilities

• Assist students with tuition fee payments and grant queries.
• Manage installment plans and ensure timely payments.
• Build strong relationships with students regarding payments.

Skills

Customer-focused

Good IT skills

Strong literacy skills

Strong numeracy skills

Attention to detail

Ability to work under pressure

Methodical approach

Education

Recent graduate

Job description

Customer Support Administrator - Income Team

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Customer Support Administrator - Income Team

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Vacancy details

• Talent pool

Finance - Credit Control

Title: Customer Support Administrator - Income Team

Contract type: QA HE Ltd Permanent

Location: London Campus, QA Higher Education

Working hours: Monday to Friday 8.30am-5pm OR 9am-5.30pm

Role overview: Are you a customer-focused administrator experienced in handling high volumes of calls and face-to-face customer interactions? Are you seeking a new challenge within a busy and growing student income team? You might be an experienced call centre worker, customer service representative, or a recent graduate looking for your first corporate role.

Your responsibilities: Assist students via phone, email, and in-person with tuition fee payments and grant queries. Manage installment plans, ensure timely payments, handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records. Build strong relationships with students to guide them on tuition fee payments.

Requirements: Customer-focused with good IT skills, strong literacy and numeracy skills, ability to work under pressure, attention to detail, and a methodical approach.

Development opportunities: QA prioritizes continuous learning and development, offering pathways to achieve your career goals.

About QA Higher Education: Providing access to outstanding higher education for everyone, working with partner universities offering courses from foundation to postgraduate levels in various subject areas.

How to apply: Click the apply button to submit your application.

Equal Opportunities: QA Higher Education is an inclusive employer committed to diversity and equal opportunity.

We look forward to hearing from you!