Customer Service Representative (French & Dutch)

TN United Kingdom; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A growing company in London is seeking an experienced Customer Service Representative fluent in Dutch and French. This fully remote position offers flexible work arrangements and opportunities for personal and professional growth. The role involves managing customer queries, resolving complaints, and shaping support policies.

Benefits

Flexible work arrangements

Optional WeWork subscription for shared office space

Opportunities for personal growth and professional development

Qualifications

• High proficiency in English and native or near-native fluency in Dutch and French.
• Experience in customer support and complaint resolution.
• Familiarity with social media management tools is a plus.

Responsibilities

• Manage customer queries via email and support tickets.
• Resolve order-related problems, including returns and refunds.
• Liaise with external partners and maintain support policies.

Skills

Communication

Customer Support

Social Media Management

Problem Solving

Tools

MS Office Suite

Google Docs

Freshdesk

Zendesk

Zoom

MS Teams

Job description

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Customer Service Representative (French & Dutch), London

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Client:

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

5507201329b9

Job Views:

3

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access.

In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development and expanded responsibility.

• Manage customer queries via email and support tickets
• Moderate social media comments for a positive, professional online presence
• Resolve order-related problems, including returns, refunds, replacements, and disputes
• Address complaints on platforms such as Amazon, Klarna, and PayPal
• Monitor shipping performance and other key metrics
• Organize and maintain support policies and procedures
• Liaise with external partners like fulfillment centers, vendors, and third-party services
• Work closely with other team members

Requirements

• High English proficiency
• Native or near-native fluency in Dutch and French
• Customer support experience, including complaint resolution
• Proficient with MS Office Suite, Google Docs, or similar applications
• Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet
• Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
• Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus
• Basic online marketing and e-commerce knowledge