Customer Support Administrator -Belfast City Centre

Honeycomb; Belfast; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A forward-thinking company is seeking passionate Customer Support Administrators to join their dynamic team in Belfast. This role is pivotal in enhancing customer experiences by managing inquiries, assisting with payment plans, and ensuring efficient account management. With opportunities for hybrid working after training, this position offers a blend of independence and teamwork in a supportive environment. Ideal candidates will possess strong IT and communication skills, along with a proactive attitude. Join this established financial services organization and make a meaningful impact in customer support.

Qualifications

• Strong IT skills to navigate multiple systems effectively.
• Previous experience in customer service or administrative roles.

Responsibilities

• Managing inbound and outbound calls regarding customer payment difficulties.
• Assisting with setting up payment plans based on individual circumstances.

Skills

IT Skills

Customer Service

Communication Skills

Attention to Detail

Organisational Skills

Proactive Attitude

Education

6 GCSEs including English and Maths

Job description

Honeycomb is thrilled to be working in partnership with a well-established financial services organisation to recruit for several Customer Support Administrators on a permanent basis. These roles will be based in Belfast, with the potential for hybrid working after an initial training period.

The Role:

As a Customer Support Administrator, you'll be key in supporting the wider customer service and operations function. Day-to-day responsibilities will include:

1. Managing inbound and outbound calls regarding customer payment difficulties.
2. Recording information clearly and accurately.
3. Assisting with setting up payment plans based on individual circumstances.
4. Escalating complex or vulnerable cases to senior team members.
5. Working with internal teams to ensure customer accounts are managed fairly and efficiently.

The Person:

Essential Criteria:

• Strong IT skills, with the ability to navigate multiple systems.
• Minimum of 6 GCSEs including English and Maths.
• Previous experience in customer service or administrative roles.
• Confident in communicating with customers and third parties via phone and email.
• Excellent attention to detail and organisational skills.
• Ability to work independently and as part of a team in a busy environment.
• A proactive and positive attitude.

Desirable Criteria:

• Experience within financial services, banking, or mortgage administration.
• Familiarity with managing large volumes of customer data and documentation.
• Understanding of regulatory processes and compliance standards.

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Cora Montgomery at Honeycomb on 028 96 20 70 50. If you have a disability, please get in touch to discuss your needs. Honeycomb is committed to providing equality of opportunity to all applicants. Please note that due to the high volume of applications, only candidates who meet the essential criteria may be contacted. We appreciate your understanding.