Customer Service Advisor - Natwest/Ulsterbank Belfast

JR United Kingdom; Belfast; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenserviceberater, der bereit ist, seine Karriere in der dynamischen Welt des Bankwesens zu fördern. In dieser spannenden Rolle sind Sie dafür verantwortlich, Kunden proaktiv zu unterstützen und sicherzustellen, dass ihre finanziellen Ziele erreicht werden. Sie werden in einem hybriden Arbeitsumfeld arbeiten, das Ihnen die Flexibilität bietet, nach einer umfassenden Schulung sowohl vor Ort als auch remote zu arbeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Perks at Work – Savings Discounts

Free Online Classes

Help@Hand – Discounts

Wellbeing Resources

Access to GPs

Mental Health Advice

Critical Illness Cover – up to £10,000

Cycle to Work Scheme

Holiday Purchase Scheme

Refer-A-Friend – earn up to £1,200

Qualifications

• Erfahrung im Kundenservice und Beziehungsmanagement erforderlich.
• Exzellente Kommunikationsfähigkeiten sind ein Muss.

Responsibilities

• Lieferung von herausragendem Kundenservice und Unterstützung der organisatorischen Ziele.
• Aufklärung der Kunden über verschiedene Bankdienstleistungen.

Skills

Kundenservice

Beziehungsmanagement

Organisationsfähigkeiten

Verbal und schriftliche Kommunikation

Microsoft Office

Job description

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Customer Service Advisor - Natwest/Ulsterbank Belfast, Belfast

Client: Teleperformance

Location: Belfast, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre - Office-based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
• Shifts: Full time - 40 hours per week, hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
• Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks. Must evidence last 2 years employment and 5 years address history.

Description of the Job

Provide proactive and reactive service to ensure customers meet their financial arrangements aligned with their financial goals.

Key Responsibilities

At first point of contact, deliver outstanding customer service and support organizational goals.

Educate customers on various banking methods, supporting them in choosing suitable services.

Accurately and compliantly complete processes, providing seamless customer experiences.

Take appropriate actions for positive customer outcomes, reviewing and mitigating gaps as needed.

Join us as a Customer Service Advisor

• Deliver excellent service, keeping customer needs and goals in focus.
• Educate customers on banking options and support their choices.
• Complete processes compliantly, ensuring smooth customer interactions.

What you'll do

Conduct financial reviews, provide accurate information, and manage your diary effectively.

Your duties include:

• Supporting the bank’s operations to assist maximum customers.
• Maintaining relationships with colleagues and supporting wider business aims.
• Resolving complaints and errors promptly, restoring customer relationships.
• Ensuring customer satisfaction in every interaction.

The skills you'll need

Experience in customer service, relationship management, and organizational skills.

Demonstrate:

• Excellent verbal and written communication skills.
• Experience in a regulatory environment.
• Proficiency with Microsoft Office.
• Customer-focused attitude.

What you get from us

• Perks at Work – Savings Discounts, Free Online Classes
• Help@Hand – Discounts, Podcasts, Wellbeing Resources, Webinars, Access to GPs, Mental Health, Financial, and Legal Advice
• Critical Illness Cover – up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend – earn up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support