Customer Service Advisor - Natwest/Ulsterbank Belfast

JR United Kingdom; Ballyclare; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenserviceberater, der bereit ist, seine Karriere auf die nächste Stufe zu heben. In dieser spannenden Rolle unterstützen Sie Kunden dabei, ihre finanziellen Ziele zu erreichen, indem Sie herausragenden Service bieten und sie über geeignete Bankdienstleistungen informieren. Nach einer umfassenden Schulung in einem hybriden Arbeitsumfeld haben Sie die Möglichkeit, Ihre Fähigkeiten in einem dynamischen Team einzusetzen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Perks at Work – Savings Discounts

Free Online Classes

Help@Hand – Wellbeing Resources

Critical Illness Cover – up to £10,000

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend – earn up to £1,200

Monthly Wellbeing Webinars

Qualifications

• Erfahrung im Kundenservice und Beziehungsmanagement.
• Ausgezeichnete Kommunikationsfähigkeiten und Kundenorientierung.

Responsibilities

• Bereitstellung proaktiver und reaktiver Dienstleistungen für Kunden.
• Bildung der Kunden über Bankoptionen und Unterstützung bei der Auswahl.

Skills

Kundenservice

Beziehungsmanagement

Organisationsfähigkeiten

Zeitmanagement

Kommunikationsfähigkeiten

Regulatorische Erfahrung

Microsoft Office

Kundenorientierte Einstellung

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Customer Service Advisor - Natwest/Ulsterbank Belfast, Ballyclare

col-narrow-left

Client:

Teleperformance

Location:

Ballyclare, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

col-wide

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre - office-based training and grad bay (7 weeks). Hybrid once training is complete. Great public transport links!
• Shifts: Full time - 40 hours per week, hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite training, 4 weeks grad bay onsite
• Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks will be completed. Must also evidence the last 2 years employment history and last 5 years address history.

Description of the Job

Provide proactive and reactive service to ensure customers meet their financial arrangements aligned with their financial goals.

Key Responsibilities

At the first point of contact, deliver outstanding customer service and help achieve organizational goals. Educate customers on banking options and support them in choosing suitable services. Complete processes accurately and compliantly, ensuring a seamless customer experience. Take appropriate actions to deliver good customer outcomes, review interactions, and address gaps as needed.

Join us as a Customer Service Advisor

• Deliver excellent service, keeping customer needs and financial goals in mind.
• Educate customers on banking options and support their choices.
• Complete processes compliantly, providing a seamless experience.

What you'll do

Conduct financial reviews, provide accurate information, and manage your diary to balance proactive and planned customer interactions. Your duties include supporting the bank’s operations, maintaining relationships, resolving complaints, and ensuring customer satisfaction.

The skills you'll need

Experience in customer service and relationship management, organizational and time management skills, excellent communication skills, experience in a regulatory environment, proficiency in Microsoft Office, and a customer-focused attitude.

What you get from us

• Perks at Work – Savings Discounts, Free Online Classes
• Help@Hand – Savings Discounts, Podcasts, Wellbeing Resources, Webinars, Access to GP, Mental Health, Financial, and Legal Advice
• Critical Illness Cover – up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend – earn up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support