Customer Service Advisor - Natwest/Ulsterbank Belfast

JR United Kingdom; Carryduff; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Belfast City Centre. This role offers a blend of onsite training and hybrid work flexibility after training. You will play a crucial role in delivering exceptional customer service, helping clients navigate their financial arrangements, and ensuring compliance with organizational standards. The ideal candidate will have strong customer service experience, excellent communication skills, and a proactive approach to problem-solving. Join a supportive environment that values your contributions and offers numerous perks, including wellness resources and financial support.

Benefits

Savings Discounts

Free Online Classes

Critical Illness Cover

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend bonus

Monthly Wellbeing Webinars

Dedicated Employee Experience Support

Qualifications

• Experience in customer service and relationship management is essential.
• Strong organizational and time management skills are required.

Responsibilities

• Deliver outstanding customer service and support organizational goals.
• Educate customers on banking options suited to their needs.

Skills

Customer Service Experience

Relationship Management

Organizational Skills

Time Management

Communication Skills

Regulatory Environment Experience

Microsoft Office Proficiency

Customer-Focused Attitude

Tools

Microsoft Office

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Teleperformance

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
• Shifts: Full time - 40hrs per week - hours worked between 07:00 and 01:00
• Training Duration: 3 weeks onsite training, 4 weeks grad bay onsite
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Must also evidence last 2 years employment history and last 5 years address history.

Description of the Job
Provide proactive and reactive service to ensure customers meet their financial arrangements in line with their goals.

Key Responsibilities
At first point of contact, deliver outstanding customer service and support organizational goals. Educate customers on banking options suited to their needs. Complete processes accurately and compliantly, ensuring a seamless customer experience. Take appropriate actions to deliver good customer outcomes and review and mitigate gaps proactively.

Join us as a Customer Service Advisor

• Deliver excellent service, keeping customer needs and financial goals in mind.
• Educate customers on banking methods and support their choice of services.
• Complete processes compliantly, providing a seamless experience.

What you'll do

Conduct financial reviews, provide accurate information, and manage your diary efficiently. Support the bank’s goals, maintain departmental relationships, resolve complaints promptly, and ensure customer satisfaction.

The skills you'll need

Experience in customer service, relationship management, organizational and time management skills. Demonstrate excellent communication, regulatory environment experience, proficiency in Microsoft Office, and a customer-focused attitude.

What you get from us

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP, Mental Health, Financial, and Legal Support
• Critical Illness Cover – up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend bonus up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support