Customer Service Advisor- Natwest/Ulsterbank Belfast

JR United Kingdom; Comber; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Comber. In this role, you will be the first point of contact for customers, delivering exceptional service while helping them navigate their financial options. With a focus on customer satisfaction, you will conduct financial reviews and ensure that customers receive the support they need. Enjoy a hybrid work model after training, along with a range of perks designed to enhance your well-being and professional growth. If you are passionate about customer service and ready to make a difference, this opportunity is perfect for you!

Benefits

Perks at Work – Discounts, Free Online Classes

Help@Hand – Wellbeing Resources, Access to GPs

Critical Illness Cover – Up to £10,000

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend – Up to £1,200

Monthly Wellbeing Webinars

Dedicated Employee Experience Support

Qualifications

• Experience in customer service and relationship management is essential.
• Familiarity with regulatory environments is a plus.

Responsibilities

• Deliver outstanding customer service and support organizational goals.
• Educate customers on banking options and help them choose suitable services.

Skills

Customer Service Experience

Relationship Management

Organizational Skills

Communication Skills

Familiarity with Regulatory Environments

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Customer Service Advisor - Natwest/Ulsterbank Belfast, Comber

Client:

Teleperformance

Location:

Comber, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre - office-based training and graduate bay (7 weeks). Hybrid work after training. Great public transport links!
• Shifts: Full-time - 40 hours per week, between 07:00 and 01:00
• Training Duration: 3 weeks onsite, 4 weeks graduate bay onsite
• Probity Requirements: Credit, Criminal, Sanctions, and Fraud checks; must evidence last 2 years employment and last 5 years address history.

Description of the Job
Provide proactive and reactive customer service to ensure customers meet their financial arrangements aligned with their goals.

Key Responsibilities
Be the first point of contact, deliver outstanding customer service, and support organizational goals.

Educate customers on banking options, helping them choose suitable services.

Accurately and compliantly complete processes, ensuring a positive customer experience.

Take appropriate actions to ensure good customer outcomes, reviewing and mitigating gaps as needed.

Join us as a Customer Service Advisor

• Deliver excellent service, considering customer needs and financial goals.
• Educate customers on banking methods and support their choices.
• Complete processes meticulously, providing seamless experiences.

What you'll do

Conduct financial reviews, provide accurate information, and manage your schedule to balance proactive and planned customer interactions.

Your duties include supporting the bank’s operations, maintaining relationships, resolving complaints, and ensuring customer satisfaction.

The skills you'll need

Experience in customer service, relationship management, organizational skills, and familiarity with regulatory environments.

We’re also looking for:

• Excellent communication skills (verbal and written)
• Regulatory environment experience
• Proficiency in Microsoft Office
• Customer-focused attitude

What you get from us

• Perks at Work – Discounts, Free Online Classes
• Help@Hand – Discounts, Podcasts, Wellbeing Resources, Webinars, Access to GPs, Mental Health, Financial & Legal Advice
• Critical Illness Cover – Up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend – Up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support