Customer Service Advisor- Natwest/Ulsterbank Belfast

TN United Kingdom; Belfast; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their team in Belfast. This role involves delivering exceptional service, educating customers on banking options, and ensuring a seamless experience. With a focus on customer needs and financial goals, you'll conduct financial reviews and resolve any issues promptly. The position offers a hybrid working model after initial training and includes a range of attractive perks, making it an excellent opportunity for those passionate about customer service and relationship management.

Benefits

Savings Discounts

Free Online Classes

Webinars

Wellbeing Resources

Critical Illness Cover

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend Bonus

Qualifications

• Experience in customer service and relationship management.
• Strong organizational and time management skills.

Responsibilities

• Deliver outstanding customer service and support organizational goals.
• Educate customers on banking options and services.

Skills

Customer Service Experience

Relationship Management

Organizational Skills

Time Management

Verbal Communication

Written Communication

Microsoft Office Proficiency

Job description

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Customer Service Advisor - Natwest/Ulsterbank Belfast, Belfast

Client: Teleperformance

Location: Belfast, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: b29cb9e5764e

Job Views: 3

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Overview

Responsibilities

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
• Shifts: Full time - 40hrs per week - hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite training, 4 weeks grad bay onsite
• Probity Requirements: Credit, Criminal, Sanctions and Fraud checks will be completed. Must also evidence the last 2 years employment history and last 5 years address history.

Description of the Job

Provide proactive and reactive service to ensure customers meet all their financial arrangements aligned with their financial goals.

Key Responsibilities

At first point of contact, deliver outstanding customer service and support organizational goals.

Educate customers on banking options, supporting their choice of services suited to their needs.

Complete processes accurately and compliantly, ensuring a seamless customer experience.

Take appropriate actions to ensure good customer outcomes, reviewing and addressing gaps proactively.

Join us as a Customer Service Advisor

• Deliver excellent service, keeping customer needs and financial goals in focus.
• Educate customers on banking methods and support their service choices.
• Complete processes with attention to detail, providing a seamless experience.

What you'll do

Conduct financial reviews, provide accurate information, and manage your diary effectively to balance proactive and planned customer interactions.

Your duties include:

• Supporting the bank’s operations to serve as many customers as possible.
• Maintaining relationships with colleagues to support customers and align with business aims.
• Resolving complaints and errors promptly to restore customer trust.
• Ensuring each interaction satisfies customer needs.

The skills you'll need

Experience in customer service, relationship management, organizational and time management skills, and familiarity with regulatory environments.

Additional qualities include:

• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office.
• A customer-focused attitude.

What you get from us -

• Perks at Work – Savings Discounts, Free Online Classes, Webinars, Wellbeing Resources, and more.
• Critical Illness Cover – up to £10,000.
• Cycle to Work Scheme.
• Holiday Purchase Scheme.
• Length of Service Awards.
• Monthly Inspire Awards.
• Refer-A-Friend bonus up to £1,200.