Customer Service Advisor - Natwest/Ulsterbank Belfast

JR United Kingdom; Holywood; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenserviceberater, der bereit ist, seine Karriere auf die nächste Stufe zu heben. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für Kunden und helfen ihnen, ihre finanziellen Ziele zu erreichen. Sie werden in einem hybriden Arbeitsumfeld tätig sein, das sowohl Büro- als auch Remote-Arbeit umfasst. Ihre Fähigkeiten im Kundenservice, Beziehungsmanagement und in der Kommunikation sind entscheidend, um einen hervorragenden Service zu bieten und die Kundenzufriedenheit sicherzustellen. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und in einem dynamischen Umfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Perks at Work – Rabatte, kostenlose Online-Kurse

Help@Hand – Rabatte, Podcasts, Ressourcen für das Wohlbefinden

Krankheitsversicherung – bis zu £10,000

Fahrrad-Leasing-Programm

Urlaubsankaufschema

Loyalitätsauszeichnungen

Monatliche Inspire Awards

Refer-a-Friend-Bonus – bis zu £1,200

Monatliche Webinare zum Wohlbefinden

Engagierte Unterstützung für Mitarbeitererfahrungen

Qualifications

• Erfahrung im Kundenservice und Beziehungsmanagement.
• Starke organisatorische Fähigkeiten zur Erfüllung der Kundenbedürfnisse.

Responsibilities

• Erster Ansprechpartner für Kunden, der hervorragenden Service bietet.
• Kunden über Bankoptionen informieren und unterstützen.

Skills

Kundenservice

Beziehungsmanagement

Organisationsfähigkeiten

Verbal und schriftliche Kommunikation

Technologiekompetenz

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Customer Service Advisor - Natwest/Ulsterbank Belfast, Holywood

col-narrow-left

Client:

Teleperformance

Location:

Holywood, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre - office-based training and grad bay (7 weeks). Hybrid once training is complete. Great public transport links!
• Shifts: Full time - 40hrs per week, hours between 07:00 and 01:00
• Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
• Probity Checks: Credit, Criminal, Sanctions, and Fraud checks will be completed. Must evidence last 2 years employment history and last 5 years address history.

Description of the Job
Provide proactive and reactive customer service to ensure clients meet their financial arrangements aligned with their goals.

Key Responsibilities
Be the first point of contact, delivering outstanding service, and helping the organization achieve its goals.

Educate customers on banking options, supporting them in choosing suitable services.

Accurately and compliantly complete processes, ensuring a seamless and positive customer experience.

Take appropriate actions to deliver good customer outcomes, review and address gaps proactively.

Join us as a Customer Service Advisor

• Deliver excellent service, focusing on customer needs and financial goals.
• Educate customers and support their banking choices.
• Complete processes compliantly, providing seamless service.

What you'll do

Conduct financial reviews, provide accurate information, and manage your diary to balance proactive and planned customer interactions.

Your duties include:

• Supporting the bank’s operational standards.
• Maintaining relationships with colleagues.
• Resolving complaints and errors promptly.
• Ensuring customer satisfaction in each interaction.

The skills you'll need

Experience in customer service, relationship management, and organizational skills to meet performance and customer needs.

Additional qualities include:

• Excellent verbal and written communication skills.
• Experience in a regulatory environment.
• Good technology skills, including Microsoft Office.
• Customer-focused attitude.

What you get from us

• Perks at Work – Discounts, Free Online Classes
• Help@Hand – Discounts, Podcasts, Wellbeing Resources, Webinars, Access to GPs, Mental Health, Financial and Legal Advice
• Critical Illness Cover – up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend bonus – up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support