Customer Support Administrator

Resource Recruitment; Poole; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + Bank holidays

Private medical cover

Employee assistance program

Company pension

Life assurance

Cycle to work scheme

Job summary

Resource Recruitment in Poole is seeking a proactive Customer Support Administrator to join a busy customer services team. You will handle inquiries, manage schedules and help deliver a first-class service experience.

The role requires strong administrative skills, accurate CRM data handling and collaboration with engineers and internal teams to support efficient service delivery. Hybrid opportunities may be available.

Qualifications

• Strong administrative skills with attention to detail.
• Customer–facing communication skills and a professional approach.
• Experience using CRM systems to maintain accurate records.

Responsibilities

• Answer incoming calls and direct enquiries appropriately.
• Make outbound calls to customers as required.
• Resolve customer queries and complaints, escalating where necessary.
• Maintain accurate customer records within the CRM system.
• Respond to information requests in a timely, professional manner.
• Support Field Service Engineers with scheduling and customer communications.
• Prepare quotations and process customer orders.
• Work collaboratively with internal departments to ensure a seamless customer experience.
• Undertake additional administrative duties to support the wider team.

Skills

Customer service

Administrative skills

Clear communication

Tools

CRM software

Job description

Hours: 40 hours per week, Monday – Friday 8am – 4.30pm

Benefits

• 25 days holiday + Bank holidays
• private medical cover
• employee assistance program
• company pension
• life assurance
• cycle to work scheme plus other smaller benefits

Are you an organised and customer-focused administrator looking for your next opportunity?

We are seeking a proactive Customer Support Administrator to join a busy and supportive customer services team based in Poole.

This is an excellent opportunity for someone with strong administrative skills and a passion for delivering outstanding customer service. You will play a key role in ensuring customers receive a first-class experience while supporting engineers and internal teams to provide efficient service delivery.

Key responsibilities

• Answer incoming calls and direct enquiries appropriately
• Make outbound calls to customers as required
• Resolve customer queries and complaints, escalating where necessary
• Maintain accurate customer records within the CRM system
• Respond to requests for information in a professional and timely manner
• Support Field Service Engineers with scheduling and customer communications
• Prepare quotations and process customer orders
• Work collaboratively with internal departments to ensure a seamless customer experience
• Undertake additional administrative duties to support the wider team and business

Perks and Benefits

• Generous annual leave, plus public holidays based on location.
• Extra annual leave for your birthday or an alternative celebration day.
• Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable).
• Opportunities for professional growth via Mauve Academy – our learning portal.
• Annual training allowance for career development.
• Hybrid working environment, with home setup allowance (where applicable).
• Optical benefits (£155/€180 toward eye tests, glasses, and lenses).
• Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.