Order Administrator – MM199

Anderson Recruitment Ltd; Gloucester; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Free staff lunches twice a week

Free parking

Buy/sell additional holidays

Hybrid working environment

Training opportunities (Mauve Academy)

Annual training allowance

Birthday/celebration day benefits

Job summary

Anderson Recruitment Ltd in Gloucester is seeking an Order Administrator on a permanent, full-time basis to support monitoring projects and orders from initial enquiry through to delivery, acting as the main contact for updates.

Hours are 8am–5pm, Monday to Friday, with an early finish on Fridays. The role offers training, benefits including free lunches twice a week, free parking, and the option to buy/sell additional holidays, plus hybrid working where applicable.

Qualifications

• Previous order processing experience ideal.
• High level of attention to detail.
• Calm team player.
• Proactive individual.

Responsibilities

• Prepare and issue sales quotes through the internal platform, meeting deadlines and service benchmarks.
• Act as a point of contact via telephone and email for enquiries.
• Coordinate with internal sales staff to answer client queries accurately.
• Keep customers informed at every phase of their order with clear communication.
• Monitor undelivered shipments and update clients on progress and resolutions.
• Keep company system up to date with new information.
• Process customer orders with precision, add milestones and perform daily follow-ups.
• Assist with product education to help customers understand offerings.
• Coordinate preparation and dispatch of product samples with the sales team.

Skills

Order processing

Attention to detail

Team player

Proactive

Job description

Our client based in Gloucester, an established, steady business is looking for a reliable and detail-oriented individual to join them as an Order Administrator on a permanent, full-time basis.

Full training on the role, company products and processes will be provided, along with other benefits such as free lunch x2 a week, ability to buy/sell additional holidays, free parking and more.

Reporting to the Team Leader, you will be a core member of the team, and will be responsible for monitoring projects and orders- from initial enquiry and quotation, all the way through to delivery, acting as a point of contacts for all updates.

Responsibilities:

• Prepare and issue sales quotes through the internal business platform, ensuring deadlines are consistently met and service benchmarks are upheld.
• Act as a point of contact via telephone and email for relevant enquiries.
• Coordinate closely with internal sales staff to provide accurate responses to client queries.
• Support customer engagement by keeping them informed at every phase of their order, maintaining clear and regular communication.
• Monitor undelivered shipments by liaising with logistics partners or suppliers and proactively update clients on progress and resolutions.
• Keep company system up to date with new information.
• Process customer orders with precision, adding project milestones and ensuring daily follow-ups are conducted.
• Assist with product education, helping customers better understand available offerings.
• Coordinate the preparation and dispatch of product samples, working closely with the sales team to fulfil client needs.

Candidate Attributes:

• Previous order processing experience ideal
• High level of attention to detail.
• Calm team player.
• Proactive individual.

Hours: Monday – Friday, 8am - 5pm (4.30pm finish on a Friday!) – Office based

Salary: Up to £33,000 per annum + benefits including:

• Christmas shut down
• Early Friday finish
• Free staff lunches twice a week
• Ability to buy/sell additional 4 holiday days

Perks and Benefits Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy – our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.