Administrator

Confidential; Witney; On-site; GBP 18,000 - 24,000; Full time

Job summary

Confidential seeks a highly motivated Administrator to join a growing business in Witney. The role ensures smooth customer communication while supporting day-to-day warehouse administration.

Hours are 12:00–21:00, Monday to Friday, with alternative shifts 11:00–20:00 or 13:00–22:00 considered. You will handle customer interactions professionally and manage stock-related administration to support operational excellence in a fast-paced environment.

Qualifications

• GCSEs in English and Mathematics required.
• Experience in a customer-facing role is preferred.
• Proficient with Microsoft Office applications.
• Strong numeracy and clear written communication.
• Ability to multitask and work under pressure.
• Excellent organisational and time management skills.
• Strong attention to detail and reliability.
• Flexible and adaptable with a positive attitude to change.
• Experience with stock management systems is desirable.

Responsibilities

• Communicate with customers via phone and email professionally.
• Support warehouse operations with admin tasks related to stock control.
• Produce and manage paperwork to ensure efficient warehouse processes.
• Process stock movements accurately for third-party customers.
• Maintain and organise records, including filing documentation.
• Understand and respond to customer needs and requirements.
• Handle customer queries and escalate issues where appropriate.
• Liaise with colleagues, suppliers and customers daily.
• Consolidate Proofs of Delivery (PODs).
• Ensure tasks are completed with a high level of accuracy and attention to detail.

Skills

Customer service

Microsoft Office

Organisational skills

Time management

Attention to detail

Adaptability

Teamwork

Multitasking

Education

GCSEs in English & Maths

Tools

Stock management systems

SAP Warehouse Management System

Job description

We are seeking a highly motivated and organised Administrator to join a growing business in Witney. This role is key to ensuring smooth communication with customers while supporting the day-to-day administrative functions of a busy warehouse operation.

Hours of work are 12 midday to 9pm Monday to Friday (Our client would also consider 11am-8pm or 1pm-10pm)

You will be responsible for handling customer interactions professionally and efficiently, while also managing stock-related administration to support operational excellence. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working both independently and as part of a team.

Key Responsibilities

• Communicate with customers via telephone and email in a professional and timely manner
• Support warehouse operations with administrative tasks related to stock control
• Produce and manage paperwork to ensure efficient warehouse processes
• Process all stock movements accurately on behalf of third-party customers
• Maintain and organise records, including checking and filing documentation
• Understand and respond to individual customer needs and requirements
• Handle customer queries and elevate issues where appropriate
• Liaise effectively with colleagues, suppliers, and customers on a daily basis
• Consolidate Proofs of Delivery (P.O.D.s)
• Ensure all tasks are completed with a high level of accuracy and attention to detail

Skills & Experience Required

• GCSEs (or equivalent) in English and Mathematics
• Previous experience in a customer-facing or client-focused role
• Proficient in Microsoft Office applications
• Strong numeracy skills and clear, legible written communication
• Ability to multitask, prioritise workload, and work under pressure
• Excellent organisational and time management skills
• Strong attention to detail and high levels of accuracy
• Reliable, conscientious, and self-motivated
• Flexible and adaptable with a positive attitude to change
• Ability to work effectively both independently and within a team

Desirable Experience

• Experience with stock management systems
• Familiarity with SAP Warehouse Management System
• Experience working with internal and external customers
• Background in a warehouse or distribution environment