Customer Support & Admin Specialist (Temp-to-Perm) Crawley

Confidential; Crawley; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Weekly pay

28 days paid annual leave

Pension scheme with employer contribu

Eye care vouchers and contribution

Dedicated consultant support

Access to permanent opportunities and

Job summary

Office Angels in Crawley is seeking a proactive Customer Support Administrator to join a busy team. The role blends customer service, administration and case management, with full-time onsite hours from Monday to Friday, 9:00am to 5:00pm.

You will handle enquiries, update records, and support colleagues while delivering a friendly, professional customer experience. Weekly pay and a supportive consultant are provided through Office Angels during the temp-to-perm assignment.

Qualifications

• Previous experience in a customer service, customer support or administrative role.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and organisational skills.
• Confidence using computer systems and maintaining accurate records.
• Ability to work independently and as part of a team.
• Professional and empathetic approach when handling sensitive information.
• Genuine commitment to delivering outstanding customer service.

Responsibilities

• Communicate with customers and third parties via telephone, email, text and other communication channels.
• Manage outbound calls to obtain information and progress customer enquiries.
• Provide timely updates and ensure customers are informed throughout the process.
• Take ownership of customer queries and work towards successful resolutions.
• Maintain accurate and up-to-date customer records across internal systems.
• Record information obtained from customers and third parties with a high level of accuracy.
• Monitor outstanding actions and follow up where required.
• Ensure all documentation is completed in line with company procedures.
• Participate in daily team meetings and contribute to a positive and supportive working environment.
• Work collaboratively with colleagues to ensure excellent customer outcomes.
• Support other areas of the business during busy periods when required.
• Identify opportunities to improve processes and enhance the customer experience.
• Participate in ongoing training, coaching and professional development activities.
• Share ideas and feedback that contribute to team success.

Job description

Office Angels in Crawley is seeking a proactive Customer Support Administrator to join a busy team. The role blends customer service, administration and case management, with full-time onsite hours from Monday to Friday, 9:00am to 5:00pm.

You will handle enquiries, update records, and support colleagues while delivering a friendly, professional customer experience. Weekly pay and a supportive consultant are provided through Office Angels during the temp-to-perm assignment.