Business Support Administrator

Morgan McKinley (Milton Keynes); Bicester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Healthcare cover

Pension scheme

Onsite parking

Hybrid working arrangements

Job summary

Morgan McKinley (Milton Keynes) is seeking a Business Support Administrator for a hybrid schedule in Bicester. You will provide administrative support, fleet management, and client assistance by phone, email, and live chat, ensuring smooth workflows across multiple platforms.

The role requires strong customer service experience, excellent communication, and the ability to learn new systems while handling multiple software tools. Onsite presence 3–4 days per week is expected.

Qualifications

• Sound, proven working knowledge within an in house or office based customer service and administrative role.
• Candidates with background experience limited to retail environments will not meet the criteria for this office position.
• Strong IT literacy with the ability to learn new systems and multitask across several software platforms.
• Excellent written and verbal communication skills with high accuracy in detailed administrative tasks.
• Ability to work onsite in Bicester for 3 to 4 days weekly.

Responsibilities

• Respond to incoming telephone calls, email enquiries, and live chat messages from clients and stakeholders.
• Validate driving licences online, set up new user accounts, and assist clients with web portal access.
• Process vehicle orders, track loan agreements, manage penalty charge notices, and update fleet records.
• Generate, format, and issue daily and weekly status reports for clients and internal management.
• Process telephone payments and maintain up to date records across database systems.

Skills

Customer service

Administrative tasks

IT literacy

Job description

Location: Bicester (Hybrid, 3 to 4 days onsite per week)

Salary: Up to £28,000 per annum

Benefits: Healthcare cover, pension scheme, onsite parking, plus additional company specific perks

About the Role

An opportunity has arisen for a Business Support Administrator to join an established operations team in Bicester. Operating on a hybrid schedule with 3 to 4 days onsite each week, this post involves providing administrative, fleet management, and client support via telephone, email, and live chat. You will handle daily system updates, maintain client accounts, and ensure smooth operational workflows across multiple internal platforms.

Key Responsibilities

Respond to incoming telephone calls, email inbox enquiries, and live chat messages from clients and stakeholders.

Validate driving licences online, set up new user accounts, and assist clients with web portal access.

Process vehicle orders, track loan agreements, manage penalty charge notices, and update fleet records.

Generate, format, and issue daily and weekly status reports for clients and internal management.

Process telephone payments and maintain up to date records across database systems.

Applicant Requirements

Sound, proven working knowledge within an in house or office based customer service and administrative role.

Candidates with background experience limited to retail environments will not meet the criteria for this office position.

Strong IT literacy with the ability to learn new systems and multitask across several software platforms.

Excellent written and verbal communication skills with high accuracy when completing detailed administrative tasks.

Ability to work onsite in Bicester for 3 to 4 days weekly.

Package and Benefits

Competitive salary up to £28,000 per annum depending on experience.

Hybrid working arrangements.

Healthcare scheme.

Company pension scheme