Customer Supply Chain Orchestrator

Shepley Spring Ltd.; Shepley; Remote; GBP 24,000 - 30,000; Full time

Job summary

Shepley Spring Ltd. in West Yorkshire seeks a Customer Supply Chain Co-Ordinator to manage customer orders and organise transport across three sites, ensuring timely and cost-effective finished goods movement.

You will collaborate with manufacturing, warehousing and logistics partners to maintain high service levels and OTIF delivery while leveraging 3PL systems and retail software to streamline operations.

Qualifications

• Experience in customer service, transport, logistics, or distribution, preferably within FMCG.
• Experience with 3PL providers and transport planning systems.
• Knowledge of retail in-house software (e.g. Tesco Connect, Trans Pereon, Amazon).
• Proficiency in Microsoft Office (Excel) and transport management systems (TIMS).
• Experience with Sage 200 would be advantageous.
• Excellent organisational and multitasking abilities.
• Strong analytical and problem-solving skills.
• Effective communication and negotiation skills.
• Attention to detail and ability to work under tight deadlines.
• Proficiency in Microsoft Excel and other supply chain management tools.

Responsibilities

• Act as first point of contact for customer order and transport-related queries, internally and externally.
• Process daily orders and book correct transport with haulier.
• Provide updates on delivery status to customers and internal teams.
• Resolve transport-related complaints promptly and professionally.
• Plan daily transport schedules for collections and deliveries across all sites.
• Optimise delivery routes to ensure cost-effective and efficient use of vehicles.
• Monitor real-time delivery performance and adjust plans to minimise delays.
• Maintain accurate records of deliveries, transport costs, and compliance documentation.
• Support audits relating to transport and distribution activities and contribute to sustainability initiatives.
• Suggest and help implement process improvements within transport and wider supply chain operations.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Attention to detail

Multitasking

Negotiation

Work under pressure

Tools

TIMS

Sage 200

Excel

3PL systems

Job description

Shepley Spring Ltd. in West Yorkshire seeks a Customer Supply Chain Co-Ordinator to manage customer orders and organise transport across three sites, ensuring timely and cost-effective finished goods movement.

You will collaborate with manufacturing, warehousing and logistics partners to maintain high service levels and OTIF delivery while leveraging 3PL systems and retail software to streamline operations.