Customer Supply Chain Coordinator

Senior Salmon; Carlisle; On-site; GBP 23,000 - 29,000; Full time

Job summary

Senior Salmon is seeking a dedicated Customer Supply Chain Coordinator to join our team. This office-based role offers 37.5 hours per week and a temporary ongoing contract with potential to go permanent.

The role involves handling inquiries by phone, email, or chat, data entry, and upselling where appropriate. Fluency in English and Spanish is desirable, with further advantage for French and Polish. Training at a Midlands site 2–3 days per week for the first weeks; all expenses paid.

Qualifications

• Experience in customer service or related roles preferred.
• Fluency in English, French and Polish is advantageous.
• Strong data entry and analytical skills.
• Ability to upsell products or services tactfully.
• Excellent written and verbal communication.

Responsibilities

• Respond promptly to customer enquiries via phone, email, or chat.
• Provide accurate product and service information.
• Maintain up-to-date customer records with precise data entry.
• Upsell products or services where appropriate.
• Analyse feedback and collaborate to identify improvements.
• Assist in training new team members when needed.

Skills

Fluent English

French language

Polish language

Data entry

Communication

Upselling

Job description

For this exciting opportunity you will need to travel to a Midlands based site 2-3 days per week for training (this only includes the first couple of weeks). All hotel and expenses will be paid.

Job Summary

We are seeking a dedicated and professional Customer Supply Chain Coordinator to join our dynamic team. The successful candidate will be responsible for providing exceptional support to our clients, handling enquiries efficiently, and ensuring a positive customer experience. This role offers an excellent opportunity to develop communication skills and gain valuable experience in a fast-paced environment. Fluency in both English and Spanish is highly desirable, along with strong data entry and analysis skills. The position involves engaging with customers via phone and digital channels, upselling products or services where appropriate, and maintaining accurate records of interactions. The role is a temporary ongoing role that could lead to permanent position. Working hours are Monday to Friday 37.5 hours for week, this is an office based role.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, or chat platforms.
• Provide accurate information about products and services, ensuring customer satisfaction.
• Perform data entry tasks with attention to detail, maintaining up-to-date customer records.
• Utilise communication skills to build rapport with clients and identify opportunities for upselling additional products or services.
• Demonstrate excellent phone etiquette during all customer interactions.
• Analyse customer feedback and interaction data to identify trends and areas for improvement.
• Collaborate with team members to resolve complex issues efficiently and effectively.
• Assist in training new team members on customer service protocols and systems as needed.

Qualifications

• Proven experience in customer service or related roles is preferred but not essential.
• Fluency in both English , French, Polish (bilingual) is highly advantageous.
• Strong communication skills, both verbal and written, with an emphasis on professional phone etiquette.
• Proficiency in data entry and analysis tools or software is desirable.
• Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy.
• Demonstrated ability to upsell products or services tactfully without pressuring customers.
• Excellent organisational skills with the capacity to work independently as well as part of a team.

Additional Information

This role offers a rewarding environment where your interpersonal skills can flourish whilst contributing significantly to our organisation’s success. We welcome motivated individuals eager to grow within a supportive team setting.