Customer-Focused Order Fulfillment Specialist

Euroclad Group; Cardiff; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Euroclad Group in Cardiff, UK is seeking a Customer Service & Order Management professional to process orders in SAP ERP and be the primary contact for customer accounts. You will ensure queries, amendments, delays, and issues are managed professionally and resolved promptly.

You will work closely with internal departments to maintain accuracy, monitor order progress, and support invoicing and delivery scheduling while aiming for excellent customer experience.

Qualifications

• Experience processing customer orders
• Proficient in SAP ERP and order entry
• Strong communication with internal/external stakeholders
• High attention to detail in data entry and auditing
• Ability to prioritise and manage multiple orders

Responsibilities

• Input customer orders in SAP ERP accurately and timely
• Be the main contact for customer accounts and order queries
• Perform quality checks and ensure data accuracy
• Coordinate with Planning, Transport, Sales, and Ops to meet delivery dates
• Provide customers with order updates and delivery schedules
• Assist with invoicing, stock checks and cross-training as needed
• Support continuous improvement across processes and projects

Skills

Customer service

Order management

SAP ERP

Communication

Attention to detail

Job description

Euroclad Group in Cardiff, UK is seeking a Customer Service & Order Management professional to process orders in SAP ERP and be the primary contact for customer accounts. You will ensure queries, amendments, delays, and issues are managed professionally and resolved promptly.

You will work closely with internal departments to maintain accuracy, monitor order progress, and support invoicing and delivery scheduling while aiming for excellent customer experience.