Customer Success & Operations Coordinator

Team Jobs - Commercial; Lower Blandford St Mary; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Annual leave 33 days

Company pension

Sick pay

Career progression

Referral programme

Performance reviews

Team events

Free flu jabs

Eye care vouchers

Mon-Fri

Modern office

Job summary

TeamJobs are recruiting for a Customer Operations Coordinator to join a well established and growing business in Bournemouth. As the main point of contact for customers, you will deliver a first-class service from enquiry through to resolution, coordinating appointments and liaising with engineers and internal teams to ensure a seamless customer experience.

You'll build strong relationships, manage multiple priorities with a proactive approach, and keep customers informed at every step in a busy

Qualifications

• At least two years' experience in customer service or operations.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive approach to problem solving.
• The ability to remain calm and professional in a busy environment.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Deliver a professional and friendly customer experience.
• Coordinate appointments and schedule engineers where required.
• Manage customer cases from enquiry through to resolution.
• Keep customers updated throughout the process.
• Liaise with internal departments to resolve queries efficiently.
• Support customers with technical and operational enquiries.
• Build strong relationships with customers and contractors.
• Maintain accurate records using the company's CRM system.

Skills

Customer service

Communication

Organisation

Problem solving

CRM systems

Tools

Microsoft Office

CRM systems

Job description

TeamJobs are recruiting for a Customer Operations Coordinator to join a well established and growing business in Bournemouth. As the main point of contact for customers, you will deliver a first-class service from enquiry through to resolution, coordinating appointments and liaising with engineers and internal teams to ensure a seamless customer experience.

You'll build strong relationships, manage multiple priorities with a proactive approach, and keep customers informed at every step in a busy