Customer Experience Specialist — B2C & B2B

Team Jobs - Commercial; England; Vor Ort; GBP 26.000 - 28.000; Vollzeit

Zusammenfassung

TeamJobs in Poole, Dorset is seeking a Customer Experience Executive to deliver outstanding service across phone, email and digital channels. You will support direct consumers and wholesale customers, maintaining accurate records in Sage200 and collaborating with Operations, Marketing and Finance to enhance the customer journey.

This role requires a customer-focused, detail-oriented professional who thrives in a fast-paced environment and is available Monday to Friday in Poole.

Qualifikationen

• Minimum experience in customer service, support or contact centre.
• Excellent written and verbal communication skills.
• Strong telephone manner and professional email etiquette.
• Ability to manage multiple priorities effectively.

Aufgaben

• Be the first point of contact for customers via phone, email and digital channels.
• Provide product guidance, order information and stock updates; resolve issues where possible.
• Handle returns, exchanges and chargebacks with accurate records.
• Support both B2C and B2B customers, including wholesale inquiries and account details.
• Collaborate with internal teams (Operations, Marketing, Production, Finance) to improve processes and customer experience.
• Maintain customer records and orders in Sage200.

Kenntnisse

Customer service

Communication

Telephone etiquette

Multitasking

Problem solving

MS Office

Tools

Sage200

Outlook

Excel

Word

Jobbeschreibung

TeamJobs in Poole, Dorset is seeking a Customer Experience Executive to deliver outstanding service across phone, email and digital channels. You will support direct consumers and wholesale customers, maintaining accurate records in Sage200 and collaborating with Operations, Marketing and Finance to enhance the customer journey.

This role requires a customer-focused, detail-oriented professional who thrives in a fast-paced environment and is available Monday to Friday in Poole.