Customer Success & Onboarding Specialist

Huntress - Leeds; Halifax; On-site; GBP 20,000 - 24,000; Full time

Job summary

Huntress in Halifax is seeking a Customer Service Administrator for an initial 3-month assignment. You will be a key contact for customers, guiding onboarding, handling queries by phone and email, and building strong relationships to ensure ongoing value from our products and services.

You’ll be naturally customer-focused, an excellent communicator, and organised enough to manage a varied customer portfolio. Right to work in the UK is required.

Qualifications

• Experience in customer service or customer success.
• Strong communication and relationship-building skills.
• Organised, proactive and able to manage customer interactions.

Responsibilities

• Develop positive, long-term relationships with a range of customers.
• Guide new customers through onboarding and getting them up and running.
• Act as a trusted contact for queries via telephone and email.
• Understand customer requirements and monitor engagement.
• Proactively check in and identify opportunities to improve the relationship.
• Take ownership of customer issues and drive to resolution.
• Record customer interactions accurately.
• Collaborate with internal teams to resolve concerns.
• Gather feedback and identify recurring issues or improvement opportunities.
• Support retention, renewals and repeat business.

Skills

Customer service

Relationship building

Onboarding

Communication

Problem solving

Administration

CRM systems

Tools

CRM systems

Job description

Huntress in Halifax is seeking a Customer Service Administrator for an initial 3-month assignment. You will be a key contact for customers, guiding onboarding, handling queries by phone and email, and building strong relationships to ensure ongoing value from our products and services.

You’ll be naturally customer-focused, an excellent communicator, and organised enough to manage a varied customer portfolio. Right to work in the UK is required.