Client Success & Onboarding Specialist (Contract)

Huntress; Halifax; On-site; GBP 18,000 - 23,000; Full time

Job summary

Huntress is seeking a Customer Service Administrator for a 3‑month assignment in Halifax (HX2). You will build strong relationships, onboard new customers and provide responsive support by phone and email to ensure ongoing value and satisfaction.

You will be a proactive, organised communicator who understands customer retention and works with internal teams to resolve issues and improve processes. The role emphasizes customer care and a positive customer journey.

Qualifications

• Customer-focused with the ability to build lasting relationships.
• Experience in customer success and onboarding is a plus.
• Comfortable communicating with customers by phone and email.
• Organised and able to manage multiple customers.
• Able to identify trends and improve customer experience.
• Strong record-keeping and data entry skills.

Responsibilities

• Developing positive, long-term relationships with a range of customers.
• Guiding new customers through their initial onboarding and helping them get up and running.
• Acting as a trusted contact for customer queries and providing support by telephone and email.
• Getting to know your customers and understanding their individual requirements.
• Keeping an eye on customer engagement and recognising when someone may need additional support.
• Proactively contacting customers to check in, understand their experience and identify opportunities to improve their relationship with the business.
• Taking ownership of customer issues and seeing them through to a successful resolution.
• Recording customer information and interactions accurately.
• Gathering customer feedback and identifying recurring issues or opportunities for improvement.
• Working alongside internal teams to resolve customer concerns and ensure a smooth experience.
• Sharing customer feedback and insight with colleagues to help improve products, services and processes.
• Supporting customer retention, renewals and repeat business.

Skills

Customer focus

Relationship building

Communication skills

Proactive

Organisation

Problem solving

Job description

Huntress is seeking a Customer Service Administrator for a 3‑month assignment in Halifax (HX2). You will build strong relationships, onboard new customers and provide responsive support by phone and email to ensure ongoing value and satisfaction.

You will be a proactive, organised communicator who understands customer retention and works with internal teams to resolve issues and improve processes. The role emphasizes customer care and a positive customer journey.