On-Site Operations & Onboarding Specialist

Huntress - Bracknell; Newbury; On-site; GBP 29,000 - 35,000; Full time

Job summary

Huntress - Bracknell is seeking an organised and proactive Operations Executive to join our client’s team for post-sale client support. You will handle contract processing, onboard new clients, and tackle everyday operational issues while delivering excellent customer service.

This role requires a logical thinker who can work across teams, with strong data skills and attention to detail. Based in Newbury on-site, the salary is up to 32,000 DOE, with Monday–Friday, 8:30am–5pm hours.

Qualifications

• Previous experience in operations, account management, or client support role.
• Confident IT user.
• Clear and professional written and verbal skills with an ability to collaborate across different teams and external partners.
• Comfortable working with data, running reports, and doing routine account audits.
• A logical thinker with the ability to multi-task.

Responsibilities

• Submit and track client contracts using partner portals. Work with internal teams and suppliers to ensure contracts are signed and activated on time.
• Help clients onboard smoothly. Resolve transfer delays or objections with partners and show clients how to use our platform and portals.
• Act as the go-between Sales, Customer Success, and external partners. Monitor accounts, resolve operational tickets, and fix issues quickly.
• Keep client satisfaction high to support retention targets. Help win back inactive accounts, spot expansion opportunities, and share feedback with leadership when accounts churn.
• Track portal usage, engagement, and service requests to make smart decisions. Build simple dashboards and handle routine tasks like bill validations and usage checks.
• Answer client and partner questions about billing, access, or contracts. Fix current issues fast and find ways to prevent them from happening again.

Skills

Operations experience

Account management

IT user

Data and reporting

Multi-tasking

Job description

Huntress - Bracknell is seeking an organised and proactive Operations Executive to join our client’s team for post-sale client support. You will handle contract processing, onboard new clients, and tackle everyday operational issues while delivering excellent customer service.

This role requires a logical thinker who can work across teams, with strong data skills and attention to detail. Based in Newbury on-site, the salary is up to 32,000 DOE, with Monday–Friday, 8:30am–5pm hours.