Customer Success Manager

MetaCompliance; Derry/Londonderry; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology firm in Derry/Londonderry is seeking a Customer Success Manager to build strong relationships with customers and enhance product adoption. You will help clients achieve their goals and actively manage accounts to reduce churn. Ideal candidates have over a year of experience in a B2B customer-facing role, preferably within SaaS or tech. This position offers the opportunity to drive account growth and collaborate with various internal teams for a seamless customer experience.

Qualifications

• 1+ year in a customer-facing B2B role, preferably in SaaS/tech.

Responsibilities

• Build trusted relationships with customers and support their success.
• Help customers maximise value and achieve their goals.
• Proactively manage accounts to maintain satisfaction and reduce churn.
• Identify upsell opportunities and partner with Sales to grow revenue.
• Monitor account health, usage, and key metrics.
• Collaborate with internal teams to deliver a seamless customer experience.
• Forecast revenue and highlight risks and opportunities.

Skills

Strong communication and relationship-building skills

Proactive, organised, and solution-focused

Comfortable working with data, metrics, and CRM tools

Job description

As a Customer Success Manager, you’ll work closely with customers to help them get real value from our products. You’ll build strong relationships, drive product adoption, and play a key role in retaining and growing accounts.

What You’ll Do

• Build trusted relationships with customers and support their success
• Help customers maximise value and achieve their goals
• Proactively manage accounts to maintain satisfaction and reduce churn
• Identify upsell opportunities and partner with Sales to grow revenue
• Monitor account health, usage, and key metrics
• Collaborate with internal teams to deliver a seamless customer experience
• Forecast revenue and highlight risks and opportunities

What We’re Looking For

• 1+ year in a customer-facing B2B role (SaaS/tech a plus)
• Strong communication and relationship-building skills
• Proactive, organised, and solution-focused
• Comfortable working with data, metrics, and CRM tools