Strategic Customer Success Manager — Retention & Growth

attio

Greater London

On-site

GBP 65,000 - 90,000

Full time

14 days+

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Job summary

Attio is seeking a Customer Success Manager to lead high-touch success plans for top accounts, acting as a trusted product expert and relationship owner. You will design health monitoring and drive adoption, retention, and upsell activities across a mix of one-to-one and one-to-many programs.

You will collaborate with CS, Sales, Support and Marketing to deliver scalable, data-driven customer journeys for a fast-growing AI-era CRM platform.

Qualifications

5+ years of relevant professional experience, of which 3+ were in a CS or Account Management role.
A passion for technology and experience coaching customers on how to get the most out of a complex software product.
Experience building programs in addition to having strong customer relationship skills.
Experience at early or growth-stage startups.

Responsibilities

Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert.
Design and execute strategies to monitor health, and drive adoption, retention, and upsells.
Partner with fellow CSMs to build reusable program templates for scale and consistency as we grow upmarket.
Contribute to one-to-many programs using email, workshops, office hours, and community programs.
Use data to segment customers and provide tailored resources.