Client Growth & Retention Specialist

Klipboard; Leeds; On-site; GBP 32,000 - 52,000; Full time

Job summary

Klipboard is seeking an Account Manager to manage a portfolio of existing customers, acting as a trusted advisor and primary point of contact. You will understand client needs, resolve challenges, and identify opportunities for upselling and cross-selling while maintaining strong relationships.

You will work with internal teams to ensure an outstanding customer experience and achieve revenue, retention, and activity targets.

Qualifications

• Experience in account management or client relations.
• Strong communication and negotiation skills.
• Commercially minded with a track record of growing accounts.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage and develop relationships with existing customers.
• Drive customer retention and portfolio growth.
• Identify upsell and cross-sell opportunities to maximise revenue.
• Handle customer queries with a commercial, customer-focused approach.
• Maintain accurate forecasting using CRM systems.

Skills

Account management

Relationship-building

Negotiation

Communication

Multitasking

Tools

CRM software

Job description

Klipboard is seeking an Account Manager to manage a portfolio of existing customers, acting as a trusted advisor and primary point of contact. You will understand client needs, resolve challenges, and identify opportunities for upselling and cross-selling while maintaining strong relationships.

You will work with internal teams to ensure an outstanding customer experience and achieve revenue, retention, and activity targets.