Customer Success Manager - Growth, Bonus & Training

Jobwise; Altrincham; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Free parking

Pension

Bonus

Job summary

Career Choices Dewis Gyrfa Ltd in Altrincham is hiring a Customer Success Manager to manage a large portfolio of customers, making outbound calls and building strong relationships. You will ensure customer satisfaction, provide guidance, and keep records up to date, while coordinating with internal teams to progress claims and tasks.

The role is full-time, permanent with a salary of £26,000–£30,000 per year, plus a potential £4,000 bonus year.

Qualifications

• Excellent communication and listening skills.
• Experience in a high-volume, phone-based role is desirable.
• Comfortable using standard IT tools and systems.

Responsibilities

• Regularly contacting customers throughout their journey.
• High-volume outbound calling to customers and building trust.
• Maintain accurate and up-to-date customer records.
• Collaborate with internal teams to progress claims and tasks.
• Provide reassurance, guidance and support to customers.
• Own and manage a portfolio of customers to meet service standards.

Skills

Phone etiquette

IT skills

Organized

Customer relationships

Tools

CRM software

Job description

Career Choices Dewis Gyrfa Ltd in Altrincham is hiring a Customer Success Manager to manage a large portfolio of customers, making outbound calls and building strong relationships. You will ensure customer satisfaction, provide guidance, and keep records up to date, while coordinating with internal teams to progress claims and tasks.

The role is full-time, permanent with a salary of £26,000–£30,000 per year, plus a potential £4,000 bonus year.