Customer Success Manager

Jobwise; Altrincham; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Free parking

Pension

Bonus

Job summary

Career Choices Dewis Gyrfa Ltd in Altrincham is hiring a Customer Success Manager to manage a large portfolio of customers, making outbound calls and building strong relationships. You will ensure customer satisfaction, provide guidance, and keep records up to date, while coordinating with internal teams to progress claims and tasks.

The role is full-time, permanent with a salary of £26,000–£30,000 per year, plus a potential £4,000 bonus year.

Qualifications

• Excellent communication and listening skills.
• Experience in a high-volume, phone-based role is desirable.
• Comfortable using standard IT tools and systems.

Responsibilities

• Regularly contacting customers throughout their journey.
• High-volume outbound calling to customers and building trust.
• Maintain accurate and up-to-date customer records.
• Collaborate with internal teams to progress claims and tasks.
• Provide reassurance, guidance and support to customers.
• Own and manage a portfolio of customers to meet service standards.

Skills

Phone etiquette

IT skills

Organized

Customer relationships

Tools

CRM software

Job description

Altrincham, Greater Manchester, WA14 2EY

Pay:

£26,000 to £30,000 per year, Free Parking, Pension, Bonus

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

16/10/2026

About this job

Do you LOVE talking to people and enjoy spending time on the phone?

Are you a good listener with a warm, patient, compassionate and reassuring manner?

Are you looking for a fast moving role with excellent career prospects and development opportunities?

If so, read on..... The rapidly growing and ambitious business in Altrincham town centre is looking to expand their friendly team with a Customer Success Manager.

If you're looking for a role where you can make a genuine difference to peoples lives and offers genuine career opportunities, this could be the role for you.

What will you be doing as a Customer Success Manager?

Working with arrange of customers who have signed up to the business's services, you will be managing a large portfolio of customers, ensuring they are looked after and expectations are met.

Duties will include: Regularly contacting customers throughout their claims journey Making a high volume of outbound calls to these existing customers and building strong, genuine customer relationships Supporting customers who may need extra patience, reassurance and guidance Keeping customer claims moving forward and following up on paperwork, documents and outstanding actions Contacting government departments when updates or further information are needed.

Keeping accurate and up-to-date customer records Working closely with other internal teams to ensure things are progressing Supporting customers once their claim is successful Taking ownership of your customer portfolio and ensuring agreed service standards are met Continuing to build relationships with successful customers after their initial claim has finished Keeping in regular contact to understand how their needs may change over time Identifying opportunities where you may be able to provide additional support or services This is a heavily phone-based role, so we're looking for someone who genuinely enjoys talking to people, building rapport and having conversations We would LOVE to hear from you if you have the following skills and experience: Ideally has previous experience in a high volume, fast paced phone based role Good general IT skills An excellent phone manner Enjoys speaking to people for much of the day on the phone Naturally warm, patient, compassionate and reassuring Fast paced with real "get up and go" energy Highly organised and able to work in a busy environment, comfortably managing a high volume of ongoing customer relationships What will you get in return for your work as a Customer Success Manager?

A salary of £26,000 to £30,000, depending on experience The chance to earn £4,000 pa bonus based on performance Optional overtime paid at time and a half Full training and ongoing coaching Excellent career progression within a rapidly growing business

• the company actively develops people based on their strengths and interests and is happy to create opportunities as the business grows Join a supportive team that genuinely celebrates success and helps each other develop