Customer Success Manager: Casting & Talent Tech

Talent Systems, LLC.; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Talent Systems, LLC. is seeking a Customer Success Manager to drive growth for Europe’s products among agencies and casting professionals. You will onboard new clients, advocate for product adoption, and maintain high retention across enterprise accounts in a fast-paced entertainment tech environment.

The role is on-site in the UK, requiring travel and flexible hours to engage industry partners, events, and client check-ins. Strong account management and SaaS experience are essential.

Qualifications

• Excellent interpersonal skills and strong relationship builder.
• Ability to network and build professional relationships.
• Excellent organisational skills and meticulous attention to detail.
• Experience of account management.
• Excellent verbal and written communication skills.
• Confident and experienced public speaker.
• Background in the entertainment industry and excellent contacts with it is a strong advantage.
• Ability to pick up usage of new systems quickly.
• Experience in testing, understanding and training customers on software in a SaaS company.

Responsibilities

• Identify and convert lapsed and potential customers within existing markets for Talent Systems Europe’s products.
• Carry out effective vetting and onboarding processes to ensure speed to value for new customers.
• Ensure effective retention of agency and casting clients.
• Encourage uptake of further Talent Systems Europe’s product offering to existing clients.
• Maximise the value of membership to agency and casting customers.
• Provide Tier 2 support to clients in use of our platforms and resolve issues.
• Organise face-to-face meetings and online check-ins with agency and casting clients.
• Use dashboards and analytics to prioritise account management activity.
• Use information about subscriptions, accounts and activity to drive uptake of repeat subscriptions and usage of our brands.
• Support industry partnerships and relationships and represent the company at events.

Skills

Interpersonal skills

Relationship building

Account management

Public speaking

Communication skills

Entertainment industry contacts

SaaS familiarity

Willingness to travel

Job description

Talent Systems, LLC. is seeking a Customer Success Manager to drive growth for Europe’s products among agencies and casting professionals. You will onboard new clients, advocate for product adoption, and maintain high retention across enterprise accounts in a fast-paced entertainment tech environment.

The role is on-site in the UK, requiring travel and flexible hours to engage industry partners, events, and client check-ins. Strong account management and SaaS experience are essential.