Enterprise Support Specialist

Talent Systems; Greater London; Remote; GBP 35,000 - 60,000; Full time

Job summary

Talent Systems is seeking Enterprise Support Specialists to deliver high-quality, thorough support to demand-side clients across the globe. This fully remote role in the UK involves guiding clients through product features, resolving issues, and acting as a bridge between clients and internal teams.

You will respond to inquiries, troubleshoot, and share feedback to drive product improvements. The ideal candidate has experience supporting VIP clients, superb written and verbal communication, and

Qualifications

• Experience supporting VIP clients in a fast-paced support environment.
• Excellent written and verbal communication skills.
• Patient, empathetic, and able to stay calm under pressure.

Responsibilities

• Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner.
• Troubleshoot technical issues, report and elevate bugs.
• Follow up with clients to confirm issue resolution and satisfaction.
• Recommend best practices and guide clients through product features and workflows.
• Work closely with teammates to ensure consistent support experiences.
• Share product feedback or recurring issues with leads or operations team.

Skills

VIP client support

Strong communication

Tech-savvy

Zendesk

JIRA

Multitasking

Tools

Zendesk

JIRA

Job description

This role is fully remote anywhere in the UK but must be able to come into London on occasion.

Team

The Talent Systems Support team delivers responsive, knowledgeable, and high-quality support for customers across the globe. With team members distributed across North America, Latin America, Europe, and Asia-Pacific, we work together to resolve issues, share insights, and ensure a consistent experience across all Talent Systems platforms

Job purpose

Enterprise Support Specialists provide high-quality, thorough, and efficient support to our demand-side clients. This role involves resolving product issues, guiding clients through features and workflows, and acting as a liaison between clients and internal teams. Specialists also collect client feedback, facilitate training, and ensure we consistently meet expectations across the entire lifecycle — from onboarding to ongoing engagement.

• Experience supporting VIP clients in a fast-paced support environment
• Strong written and verbal communication skills
• Tech-savvy and comfortable learning new software quickly
• Patient, empathetic, and able to stay calm under pressure
• Experience with cloud software, help desk tools, and CRMs (e.g., Zendesk, JIRA)
• Ability to work independently, manage competing priorities, and multitask effectively
• Experience worked in a casting office or agency preferred

Client Support

• Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner
• Troubleshoot technical issues, report and elevate bugs
• Follow up with clients to confirm issue resolution and satisfaction
• Recommend best practices and guide clients through product features and workflows
• Work closely with teammates to ensure consistent support experiences
• Share product feedback or recurring issues with leads or operations team

Relationship Management

• Build and maintain strong working relationships with enterprise clients
• Understand client goals and proactively identify ways to support their success
• Collaborate with Client Success and Business Development teams to ensure unified support