Customer Success Manager: Cargo Airlines Growth

Xeneta; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working hours

Generous vacation plan

Individual education budget

Stock options

Job summary

A growing technology company in Greater London is looking for a Customer Success Manager to oversee cargo airline accounts and drive customer success. This role involves leading customer lifecycle management, analyzing performance metrics, and collaborating with cross-functional teams. The ideal candidate has a customer-focused mindset along with experience in B2B SaaS, preferably in the aviation sector. Join a dynamic team and make an impact in a rapidly changing industry with flexible working hours and a focus on work-life balance.

Qualifications

• 3+ years of experience with B2B SaaS products and customer lifecycle.
• Experience in the airline or freight industry is a plus.
• Fluent English skills are required.

Responsibilities

• Manage a portfolio of cargo airline accounts for customer success.
• Implement metrics to monitor territory performance.
• Conduct business reviews to identify growth opportunities.

Skills

Customer-obsessed mindset

Negotiation skills

Strong interpersonal skills

Problem-solving skills

Technical integration ability

Excellent communication

Tools

Salesforce

Job description

A growing technology company in Greater London is looking for a Customer Success Manager to oversee cargo airline accounts and drive customer success. This role involves leading customer lifecycle management, analyzing performance metrics, and collaborating with cross-functional teams. The ideal candidate has a customer-focused mindset along with experience in B2B SaaS, preferably in the aviation sector. Join a dynamic team and make an impact in a rapidly changing industry with flexible working hours and a focus on work-life balance.