Customer Success Manager

Jobwise Ltd; West Timperley; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme (£4k)

Full training

Career progression

Job summary

Jobwise Ltd in Altrincham town centre is seeking a Customer Success Manager to manage a large customer portfolio, making outbound calls and building strong relationships. You will guide customers through their claims journey, ensuring timely updates and satisfaction.

This heavily phone-based role requires warmth, patience and excellent IT skills. The company offers full training, ongoing coaching, and clear career progression within a rapidly growing business in the West Timperley area.

Qualifications

• Experience in a high-volume, phone-based role.
• Good general IT skills.
• Excellent phone manner.
• Warm, patient, compassionate and reassuring.
• Able to manage a high volume of ongoing customer relationships.

Responsibilities

• Regularly contact customers throughout their claims journey.
• Make a high volume of outbound calls and build strong customer relationships.
• Support customers needing reassurance and guidance.
• Keep customer records up-to-date and coordinate with internal teams.
• Support customers once their claim is successful and own your portfolio.
• Identify opportunities to provide additional support or services.

Skills

Phone-based role

IT skills

Phone manner

People communication

Warmth

Fast-paced energy

Organised multitasking

Job description

Do you LOVE talking to people and enjoy spending time on the phone? Are you a good listener with a warm, patient, compassionate and reassuring manner? Are you looking for a fast moving role with excellent career prospects and development opportunities? If so, read on.....

The rapidly growing and ambitious business in Altrincham town centre is looking to expand their friendly team with a Customer Success Manager. If you're looking for a role where you can make a genuine difference to peoples lives and offers genuine career opportunities, this could be the role for you.

What will you be doing as a Customer Success Manager?

Working with arrange of customers who have signed up to the business's services, you will be managing a large portfolio of customers, ensuring they are looked after and expectations are met. Duties will include:

• Regularly contacting customers throughout their claims journey
• Making a high volume of outbound calls to these existing customers and building strong, genuine customer relationships
• Supporting customers who may need extra patience, reassurance and guidance
• Keeping customer claims moving forward and following up on paperwork, documents and outstanding actions
• Contacting government departments when updates or further information are needed.
• Keeping accurate and up-to-date customer records
• Working closely with other internal teams to ensure things are progressing
• Supporting customers once their claim is successful
• Taking ownership of your customer portfolio and ensuring agreed service standards are met
• Continuing to build relationships with successful customers after their initial claim has finished
• Keeping in regular contact to understand how their needs may change over time
• Identifying opportunities where you may be able to provide additional support or services

This is a heavily phone-based role, so we're looking for someone who genuinely enjoys talking to people, building rapport and having conversations

We would LOVE to hear from you if you have the following skills and experience:

• Ideally has previous experience in a high volume, fast paced phone based role
• Good general IT skills
• An excellent phone manner
• Enjoys speaking to people for much of the day on the phone
• Naturally warm, patient, compassionate and reassuring
• Fast paced with real "get up and go" energy
• Highly organised and able to work in a busy environment, comfortably managing a high volume of ongoing customer relationships

What will you get in return for your work as a Customer Success Manager?

• A salary of £26,000 to £30,000, depending on experience
• The chance to earn £4,000 pa bonus based on performance
• Optional overtime paid at time and a half
• Full training and ongoing coaching
• Excellent career progression within a rapidly growing business - the company actively develops people based on their strengths and interests and is happy to create opportunities as the business grows
• Join a supportive team that genuinely celebrates success and helps each other develop